Hiring Candidates For Back Office Executive
Job Description
Hiring Candidates for Back Office Executive
Responsibilities
1. Consumer Query Resolution: Address and resolve customer queries, requests, and complaints related to credit reports, credit scores, and personal disputes.
2. Email Operations: Manage email communication, ensuring that responses are accurate, complete, and delivered within the prescribed Service Level Agreement (SLA).
3. Independent Drafting: Draft personalized email responses as required, using template responses selectively based on the complexity of the query.
4. Escalation Management: Identify and escalate potential escalations or sensitive issues to ensure faster resolution.
5. Complaint Analysis: Work on multiple applications to analyze consumer complaints and prepare accurate credit reports.
6. Stakeholder Interaction: Regularly interact with member bank representatives and direct consumers/entities via phone or email to expedite the resolution of disputes and complaints.
7. Shift Flexibility: Be willing to work during weekends, holidays, or extend shifts as per business requirements.
Role: Back Office Executive
Experience: 1 to 4 yrs
Qualification: Any Basic degree
Salary: From 18K per month
Job Type: Full Time, Permanent Job
Interested Candidates can contact the HR for Further Details
Warm Regards,
HR - Preetha
63855 80670
infohrpreetha29@gmail.com
Skills Required
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Job Detail
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Job IdJD3460038
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IndustryBanking/Financial Services/Broking
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Total Positions14
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Job Type:Full Time
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Salary:15000-20000
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Employment StatusPermanent
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Job LocationChennai, India
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EducationAny Graduate
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Experience1 - 4 Year
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Apply ByJan 14, 2025
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Job Posting DateSep 14, 2024