Customer Voice Representative In Voice Process Bpo
Job Description
Customer Voice Representative in Voice Process BPO
Responsibilities
Answer incoming and outgoing calls from clients with queries about general assistance, billing, order status, and products.
Actively listen to clients, comprehend their wants, and professionally offer correct information and support.
Handle client complaints, issues, and escalations in an efficient manner to guarantee prompt resolution and client satisfaction.
Keep thorough and precise records of all communications and transactions with customers in the CRM system.
Work together with multidisciplinary groups to address intricate client concerns and enhance overall service provision.
Skills:
Communication Skills: Excellent verbal and written communication skills.
Problem-Solving: Ability to identify and resolve customer issues effectively.
Customer Focus: Strong customer service orientation and empathy.
Active Listening: Ability to actively listen to customer concerns and needs.
Technical Proficiency: Proficiency in customer service software and tools.
Experience: 3 to 5 yrs
Qualification: Any Basic Degree
Salary: Based on company Norms
Location: Chennai
Warm Regards,
Preetha - HR
63855 80670
infohrpreetha29@gmail.com
Skills Required
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Job Detail
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Job IdJD3492805
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IndustryBPO/ITES
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Total Positions6
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Job Type:Full Time
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Salary:35000-40000
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Employment StatusPermanent
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Job LocationChennai, India
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EducationAny Graduate
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Experience3 - 5 Years
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Apply ByMar 07, 2025
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Job Posting DateNov 07, 2024