Job Description

Bulk Hiring for Non Voice Process Chennai

Responsibilities
- Assist customers through inbound and outbound calls: Provide prompt and courteous support to customers, addressing inquiries, issues, or requests over the phone.
- Meet call quality standards: Adhere to company-established call quality metrics to ensure professional, clear, and effective communication with customers.
- Maintain high levels of customer service: Ensure that each interaction leaves customers satisfied by providing exceptional service and maintaining a positive attitude.
- Utilize effective problem-solving skills: Quickly assess customer concerns and use analytical skills to find appropriate resolutions, ensuring minimal disruption to their experience.
- Timely issue resolution: Ensure that problems are solved efficiently, minimizing customer wait times and ensuring customer satisfaction.
- Adhere to company policies and legal compliance: Follow company protocols and ensure that all actions comply with relevant legal and regulatory requirements.
- Record and update customer information: Accurately document each customer interaction in the internal systems, ensuring data integrity and consistency.
- Resolve customer queries at the first point of contact: Aim for "first call resolution" by resolving issues without the need for escalations or multiple follow-ups.
- Ensure consistent call handling and service quality: Maintain a high standard of professionalism and consistency in communication, following the company’s guidelines for customer interactions.
Role: Non Voice Process Executive
Experience: 1 to 4 yrs 
Qualification: Any Basic Degree 
Salary: From 18K per Month
Job Type: Full Time Permanent Job
Location: Chennai
Interested Candidates can Contact the HR for Further Details
HR - Preetha
63855 80670
infohrpreetha29@gmail.com

Skills Required