Job description
Responsible for resolving escalated cases
Review the claim allocated and check status by calling the payer or through IVR /Web Portal
Ask a series of relevant questions depending on the issue with the claim and record the responses
Prepare call notes, initiate or execute the corrective measures by sending necessary documents to Payers
Record the actions and post the notes on the customer s revenue cycle platform.
Use appropriate client specific call note standards for documentation
Perform ageing analysis, understand days in A/R, top reasons for denials and provide reports to clients as needed
Adhere to MBW s information security guidelines
Be in the center of ethical behavior and never on the sidelines
Location: chennai
salary: 25-30k
with regards
infohrmadhu23@gmail.com
HR-MADHU
9500574819
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