Chat Process Executive
Job Description
Hiring on chat process executive and functionality
Guide and assist customers through the website for purchases or other needs.
Address and resolve customer issues efficiently to ensure high satisfaction levels.
Maintain an up-to-date knowledge of products and services offered by the e-commerce portal.
Accurately document customer interactions and feedback.
Collaborate with team members and other departments to resolve complex issues.
Achieve performance targets and adhere to service level agreements (SLAs) set by the company.
Qualifications:
Any bachelors Degree.
Proven experience in customer service, preferably in the e-commerce sector.
Excellent written communication skills with strong attention to detail.
Ability to handle multiple customer inquiries simultaneously and efficiently.
Proficiency in using email and chat support software.
Strong problem-solving skills and a customer-centric approach.
Location: chennai
Exp: 2-3 yrs
salary: 25-35k
with regards
infohrmadhu23@gmail.com
HR-MADHU
9500574819
Skills Required
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Job Detail
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Job IdJD3455714
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IndustryBPO/ITES
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Total Positions15
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Job Type:Full Time
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Salary:25000-30000
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Employment StatusPermanent
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Job Locationchennai, India
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EducationAny Graduate
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Experience1 - 3 Year
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Apply ByOct 10, 2024
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Job Posting DateSep 13, 2024