Job Description

Job Title: Guest Relations Executive Key Responsibilities:Guest Interaction:

• Greet guests upon arrival and ensure they are seated in a timely and friendly manner.
• Provide information about the menu, daily specials, and restaurant promotions.
• Engage with guests to ensure they are satisfied with their experience throughout their meal.
• Address any concerns, feedback, or complaints from guests promptly and professionally.

Reservations and Table Management:

• Manage the reservation system and ensure that tables are allocated efficiently to avoid delays.
• Assist guests with booking reservations and adjusting seating arrangements based on needs (e.g., special occasions, group sizes).

Customer Service Excellence:

• Ensure a high level of customer service at all times by anticipating guest needs.
• Handle requests such as dietary restrictions or special needs with care and attention to detail.
• Follow up with guests to ensure satisfaction with food, service, and overall experience.

Complaint Handling:

• Address any guest complaints or concerns promptly and effectively, aiming for a resolution that enhances the guest experience.
• Escalate more complex issues to management as needed, always maintaining a professional attitude.

Maintaining Ambiance:

• Assist in ensuring the dining environment is always clean, inviting, and up to the restaurant's standards.
• Monitor the mood of the dining area and address any issues related to noise, temperature, or comfort.

Collaborating with Other Teams:

• Work closely with servers, kitchen staff, and management to ensure smooth operations and effective communication between teams.
• Provide feedback to management regarding customer trends, complaints, or suggestions for improving service quality.

Event Coordination:

• Help plan and organize special events, VIP bookings, or group dining experiences.
• Work with the marketing or events team to ensure guest expectations are met during special occasions or celebrations.

Administrative Duties:

• Maintain accurate records of guest preferences, feedback, and special requests.
• Assist in managing the restaurant's loyalty program, if applicable, and ensure guest data is up-to-date.

If interested please share me your updated resume on below detailsMail :- Prerna@zodachrc.com
Number :- 9137133524

Zodiac HR Consultants