Job Description

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry\'s only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world\'s subscribers. Role Summary Engineer will respond to customer product inquiries via telephone or in written internet-based email or chat sessions. The engineer will also be responsible for monitoring key customer sites and understanding of the metrics and alarms involved raise issues proactively to the next level of Operational Support teams within the organization Key Responsibilities Technical Support Engineer: Provides technical NOC support n monitoring. Helps in level-one support. Customer engagement & escalation matrix trigger point. Job Requirements Essential: User level knowledge of Linux User level knowledge of SQL Telecom 4g/5g Architecture Basic of AWS Cloud Desirable: Admin level knowledge of Linux Networking concepts Accessibility Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter. Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.

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