Job Description

:What You\'ll DoWork from the Pune office on a hybrid modelReporting to: Manager, Implementation Services.Responsibilities:

• You will manage a diverse portfolio of over 150 customers throughout the implementation process of Avalara\'s tax compliance automation solutions.
• You will guide customers in strategizing the implementation of Avalara\'s tax automation suite to align with their business operations and industry standards.
• You will monitor and document important milestones, deadlines, potential risks, and customer interactions associated with implementations.
• You will also collaborate with internal and external stakeholders to facilitate project management activities.
• You will also provide comprehensive support to customers by addressing inquiries, tracking issues, and ensuring the resolution or escalation of issues following company protocols.
• Deliver assistance to end-users during the onboarding phase.
• Maintain accurate records in internal implementation tracking systems for transparent cross-departmental visibility and reporting.
• Follow established implementation standards and procedures.
• Undertake any additional responsibilities as assigned.

What You\'ll Need to be Successful

• Bachelor\'s degree from an accredited institution or equivalent practical experience.
• Demonstrated proficiency in managing customer relationships in a dynamic service environment, preferably with two or more years of experience in software implementation, within the B2B realm.
• Excellent command of spoken and written English.
• Proficiency in the Microsoft Office Suite, Excel, and PowerPoint.
• Strong organizational skills, ability to multitask, prioritize effectively, and deliver tangible outcomes.
• Results-oriented mindset with exceptional time management and interpersonal skills.
• Assess customer needs promptly, and tailor instructions and training accordingly.
• Passionate about ensuring customer success and dedicated to ongoing personal and professional growth.
• Preferably comfortable working night shifts.
• Familiarity with Sales and Use Tax concepts

Preferred Qualifications:

• Technical Graduate/Post-Graduate
• Proficiency in Salesforce, Jira, Gainsight, Troubleshooting & Ticketing Tools
• Experience installing and configuring multiple ERPs, such as WooCommerce, Sage, Dynamics, Salesforce, NetSuite, and QuickBooks.
• Prior exposure to tax automation software implementation or experience in tax-related roles.
• Knowledge of APIs

About the Team#LI-Hybrid#LI-ANAbout AvalaraWe\xe2\x80\x99re Avalara. We\xe2\x80\x99re defining the relationship between tax and tech.We\xe2\x80\x99ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year.Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there\xe2\x80\x99s nearly 5,000 of us now. Our growth is real, and we\xe2\x80\x99re not slowing down - not until we\xe2\x80\x99ve achieved our mission - to be part of every transaction in the world.We\xe2\x80\x99re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we\xe2\x80\x99ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.We\xe2\x80\x99ve been different from day one. Join us, and your career will be too.EEO StatementWe\xe2\x80\x99re an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company \xe2\x80\x94 we don\xe2\x80\x99t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

Avalara