Job Description

What You'll Do:Work from the Pune office on a hybrid modelReporting: Manager (Implementation Services)We're building cloud-based tax compliance solutions to manage global transactions, from everyday purchases to digital services.As part of the Avalara Go-Live/Implementation team, your role is to provide exceptional service to customers, enhance satisfaction, and support the creation of customer-focused processes. You'll work on New Product Introductions, customer onboarding, and strategic projects like Instantaneous Go Live and Self-Serve.This role involves, driving adoption of new products within the implementation team, collaborating across departments. What Your Responsibilities Will Be:Responsibilities:

• You will manage a diverse portfolio of over 150 customers throughout the implementation process of Avalara's tax compliance automation solutions.
• You will guide customers in strategizing the implementation of Avalara's tax automation suite to align with their business operations and industry standards.
• You will monitor and document important milestones, deadlines, potential risks, and customer interactions associated with implementations.
• You will also collaborate with internal and external stakeholders to facilitate project management activities.
• You will also provide comprehensive support to customers by addressing inquiries, tracking issues, and ensuring the resolution or escalation of issues following company protocols.
• You will have to deliver assistance to end-users during the onboarding phase.
• You should maintain accurate records in internal implementation tracking systems for transparent cross-departmental visibility and reporting.
• You will have to follow established implementation standards and procedures.
• You will have to manage a portfolio of ~150+ customers as they implement Avalara's tax compliance automation products
• Help customers plan their Avalara tax automation implementation to align with business processes and best practices.
• Track key implementation aspects, including tasks, dates, risks, and customer interactions.
• Collaborate with internal and external partners during the project management process.
• Support customer success by answering questions, tracking issues, and resolving or escalating problems.
• Provide training and support during customer onboarding.
• Update internal tracking systems for accurate visibility and reporting.
• Follow established implementation standards and procedures.

What You'll Need to be Successful:

• Bachelor's degree from an accredited institution or equivalent practical experience.
• Demonstrated proficiency in managing customer relationships in a dynamic service environment, Two or more years of experience in software implementation, within the B2B realm.
• Excellent command of spoken and written English.
• Assess customer needs promptly, and tailor instructions and training accordingly.
• Passionate about ensuring customer success and dedicated to ongoing personal and professional growth.
• Preferably comfortable working night shifts.
• Familiarity with Sales and Use Tax concepts

Preferred Qualifications:

• Proficiency in Salesforce, Jira, Gainsight, Troubleshooting & Ticketing Tools
• Experience installing and configuring multiple ERPs, such as WooCommerce, Sage, Dynamics, Salesforce, NetSuite, and QuickBooks.
• Prior exposure to tax automation software implementation or experience in tax-related roles.
• Knowledge of APIs

#LI-Hybrid#LI-AN How We'll Take Care of You:Total RewardsIn addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.Learn more about our benefits by region here: What You Need To Know About Avalara:Were Avalara. Were defining the relationship between tax and tech. Weve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year. Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - theres nearly 5,000 of us now. Our growth is real, and were not slowing down - not until weve achieved our mission - to be part of every transaction in the world.Were bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture weve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. Weve been different from day one. Join us, and your career will be too.Were An Equal Opportunity EmployerSupporting diversity and inclusion is a cornerstone of our company xe2x80x94 we dont want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

Avalara