Job Description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Job Summary


The IdentityNow Security Analyst role will be primarily responsible for supporting the team that is delivering and supporting software that are critical pieces of the IdentityNow SaaS solution, the daily operations support, enhancements, and review of the Identity Management application and underlying infrastructure, also adhering to stated SLA's and ensuring high standards of quality in project documentation.

Key Responsibilities

• Work on IdentityNow SaaS solution L2/L3 support
• Will be responsible for applications onboarding
• Use cases documentation, design, defining architecture, development, testing, deployment, and post deployment support
• Technical experience and fluency at the product/solution/architecture level, enabling easy discussions with engineers
• Experience in implementing /supporting at least two IAM engagements including application support (IdentityNow / other IAM)
• Should have experience in interacting with Clients, including working with client teams in an onsite and offshore delivery model.
• Automating of manual tasks performed by administration team.
• Creating, configuring, and managing business processes (e.g. certifications, approvals)
• Troubleshoot IdentityNow Issues
• Understanding of SaaS products, agile processes (Preferably SCRUM) and workflows, and experience implementing them

Qualifications

Education

• Bachelor or college degree in related field or equivalent work experience

Work Experience

• 3-5 years' experience

Skills Expertise :

• IdentityNow managed support experience and application onboarding
• Experience using Postman (or other API Management tool) to manage areas of IdentityNow that are not accessible in the GUI
• Experience with IdentityNow search language to build campaigns and insights
• Knowledge on Java, Scripting knowledge like PowerShell, Perl etc.
• Working knowledge of REST API, Active Directory, and LDAP
• Good soft skills i.e., verbal & written communication, technical document writing etc.
• Experience in supporting User acceptance testing and knowledge transfer activities
• Prior experience working in remote teams on global scale.
• Customer orientation skills.

Certification :

• SailPoint Certified IdentityNow Engineer (Good to have)

Work Requirements:

• Willingness to be on call support
• Willingness to work in 24•7 rotational shifts as required

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