Job Description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly \'Digital India\' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role profile:

Role title: Cluster Head - Corporate Affairs, Regulatory (TERM Cell) and Nodal )

Function: Corporate Affairs

Band: 3

Department : External Affairs

Reports to:EVP & National Head - Corporate Affairs, Regulatory (TERM Cell) and Nodal.

Location: Respective Cluster

Role purpose :

• To develop/ maintain an effective network with the Administration, State top Bureaucracy , Term Cell, Regional TRAI, Senior Police officials ,other Law Enforcement Agencies, to ensure organisational interests are safeguarded and to mitigate any business risk and to strategize and find a way forward for any potential risk.

• To support Business in achieving its objective, facilitate new business & manage organizational reputation in public domain.
• Identify areas of opportunities in Enterprise Business/ Government Business, extend support in RoW , Infrastructure / Power tariff/ and Tower matters.

• To maintain an effective network with the internal stakeholders for smooth coordination of work.

• Minimise the CAF penalties/EMF Penalties resulting in contribution to minimal outflow of revenue yielding contribution to positive EBIDA to circle operation.

• To ensure that all regulatory / Nodal compliances required for submission of various data point in terms of stipulated time line are adhered to.

• Make sure that continuous support to designated LEAs for data disclosures by ensuring timelines as per DOT guidelines & SoP and adhere to confidentiality and privacy of information is provided by the teas.
• Make sure that Compliance to the LI obligation as mandated in the Nodal Manual and the LI SOP issued by DoT. (Details in the last page) is adhered to.
• Build efficiency in the team by complying with the Company's values. ( details in last page)

Key accountabilities and decision ownership

[max 5]:

• To develop/ maintain an effective network with the Term Cell, Regional TRAI, Police, Law Enforcement Agencies, Administration , and State top Bureaucracy to ensure organisational interests are safeguarded and to mitigate any business risk and to strategize and find a way forward for any potential risk

• To identify areas of opportunities in:

• Enterprise Business, Government Business, WiFi digital agenda for the Respective state.

• Extend support, for Availability of infrastructure for tower/policy, revision in power tariff and ROW.

• To Support in policy formulation in the state in interest of the organization

• To manage and Promote Vodafone Idea Ltd Brand image in the public domain & maintain business continuity.

• Provide continuous support to designated LEAs for data disclosures by ensuring timelines as per DOT guidelines & SoP and adhere to confidentiality and privacy of information.
• Compliance to the LI obligation as mandated in the Nodal Manual and the LI SOP issued by DoT.
• Conduct of Internal audits of the team and monitor the teams LI closure from provisioning to destruction.
• Update to National Head - Corp & Regulatory Affairs (Ops) on Regulatory/Nodal/Corp. Compliance aspects.

Core competencies, knowledge and experience [max 5]:

• Should have more than 10- 15 years of experience of managing corporate affairs/ Regulatory affairs in a large organisation
• High on relationship building, strong interpersonal skills, communication impact both written and verbal
• Presentable personality
• Must have thorough understanding about business and regulations related to Industry

Must have technical / professional qualifications:

• Graduate/PG in any discipline

Budget owned: NA

Key performance indicators [max 5]:

1. Policy Formulation- Build and effective network of relationships to ensure information flow on policy and regulatory matters.

2. To be accountable for addressing all critical communications raised by State Govt/ LEAs /TERM / TRAI at circle level and assist business by way of advising circle teams in resolving complex business/ compliance situations through domain/ technical knowledge, know-how and experience.

3. Maintain an average score of more than 97 % in monthly CAF (Subscriber Verification), minimise the CAF penalties and monitor MRO Activities.

4. Compliance to the LI obligation as mandated in the Nodal Manual and the LI SOP issued by DoT.

5. support to Business in achieving its objective, facilitate new business and Identify areas of opportunities in Enterprise Business/ Government Business, extend support in RoW , Infrastructure / Power tariff/ and Tower matters.

Direct reports: Circle Regulatory Head and ANO.

Dotted reports: NA

**Compliance to the LI obligation as mandated in the Nodal Manual and the LI SOP issued by DoT.

1. Ensure all LI requests are received authorised as per DoT LI SoP dated 24 Dec 2014.

2. Implement all the LIM requests from authorized LEAs are sent to CND after due diligence within two hours of receipt of requests.

3. Maintain 100% CONFIDENTIALITY of the requests received from the LEAs.

4. Send acknowledgement of provisioning to CND within two hours of request.

5. Ensure 100% submission of fortnightly reconciliation reports with Home Secretary (Union and/ State), LEAs and Corporate ILD Nodal Desk.

6. Maintain all documents and registers related to LI in accordance to the DoT LI SoP dated 24 Dec 2014.

7. Coordinate with the Corporate Nodal and network team, in the implementation of the CMS project being driven by DoT, Govt. of India.

8. Ensure submission of ILD / GPRS interception requests to Corporate ILD Nodal desk within specified time limits.

9. Provide weekly compliance report to Head of - LI and data disclosure.

10. Escalate any issues hindering the LI systems / Network / IT.

11. Record the request as per the prescribed procedure including destruction of orders after their completion.

12. Destruction of LI documents and files (Soft and Hard copy) within the timelines specified in the SoP.

13. Circle level MHA audit coordination.

***Build efficiency in the team by complying with the Company's values.

1. Coordinate with individual functions like Network, Customer Service, Marketing , Regulatory etc., in respective Circle in order to support LEAs and for resolution of LEAs related issues

2. Maintenance of records, documents and court cases.

3. Ensure Seamless Nodal support to the LEAs in coordination with Corporate Nodal team

4. Liaison with all LEAs to enable easy resolution of issues pertaining to the Nodal function.

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Vodafone Idea