Job Description

Job Req ID: 44430
Location:
Pune, IN
Function: Technology/ IOT/Cloud
About:
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.



Role



EAI & BPM Operations lead





Job Level/ Designation



M3/ General Manager





Function / Department



Information Technology - Solution Delivery





Location



Pune IT Hub - HJW





Job Purpose



It is expected that EAI & BPM, Cache DB production environments are managed & the role primarily involves


• Supervision of the EAI & BPM production environment in the VIL ecosystem
• Ensure both micro and macro level monitoring, capability upgrades and system improvement plans are carried out in a timely fashion
• In case of issues, drive the necessary stakeholders toward resolution in the shortest possible time with least impact to the VIL business
• Manage the VIL EAI & BPM ecosystem from the aspects of capacity, uptime, correctness and new capabilities
• Responsible for Cache DB and UUP development and ensuring that Cache DB Operational KPIs are met



Key Result Areas/Accountabilities



Operation KPIs management and SLA governance for EAI & BPM and Cache DB


• Operational KPIs management for EAI & BPM to be inline with given targets enterprise wide and specific to EAI
• SLA governance for the defined EAI SLAs and run SIPs if needed
• Initiate and run SIPs for betterment in availability, reliability & correctness of the systems

Incident, Change and Release Management for EAI & BPM, Cache DB and UUP


• Manage incidents occurring due to the EAI & BPM stack by involving the right stakeholders and keeping the business disruptions to as low as possible
• Interact with stakeholders within VIL and external VIL like TRAI, Google, PayTM, Banks to ensure that all outages and issues regarding EAI APIs are resolved in minimum amount of time
• Ensure that changes and downtimes due to various planned activities like Demand deployments, Patching and upgrade activities, capacity augmentation, capability additions are scheduled and performed properly on the production environment

Design and Development for CacheDB and UUP


• Manage the design and development happening due to requirements on Enterprise Customers App in CacheDB
• Manage changes to be made to the Unified User Profile system for all subscribers of Vodafone Idea Limited and ensure that nothing breaks across the ~50 systems that depend on this



Core Competencies, Knowledge, Experience



• Should have handled EAI operations end to end for at least 5 years
• Well versed and experienced in concepts of Operational KPI Governance, SOA governance, API lifecycle management
• Experienced in Incident, Change and Release management
• Experienced in Vendor Management
• Well versed in IT ADM methods like Agile, Waterfall & usage of DevOps tool Chain



Must have technical / professional qualifications



• B.E /B. Tech
• Management Degree will be added advantage
• ITIL certified



Years of Experience



8-10 years of experience





Industries to look from



IT Services / Telecom/ Banking





Ideal Organizations to look from



IBM/TCS/Infosys/TechMahindra/HSBC/Barclays/Airtel/Cognizant/CapGemini/Accenture





Direct reports



None




Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership