Job Description

Job Req ID: 44497
Location:
New Delhi, IN
Function: Technology/ IOT/Cloud
About:
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.



Role



Head - Technology Enterprise Solutions





Job Level/ Designation

M3 - General Manager





Function / Department



Technology





Location



Delhi





Job Purpose



• Responsible for Enterprise Customer Life cycle management such as feasibility , service delivery and service management of all Enterprise products like NPLC, ILL, MPLS, SIP, PRI, VICPN, Cloud SD-WAN, MSS, and Wifi.
• Closely work with business and technology functions to deliver innovative, first time right products and services to Enterprise Customers.
• Build and manage future fit teams
• Work with vendor and partner eco systems to deliver services.
• Responsible for vendor, cross functional and multi team coordination for delivering the agreed services as per customer expectations.
• Responsible for CAPEX and OPEX for Enterprise Services.



Key Result Areas/Accountabilities



• Delivery of Enterprise Customer service SLA KPI.
• Feasibility, delivery and customer acceptance TAT and KPI
• Enterprise asset/Inventory management, Off net and On Net link management, CPE management and UBR Management
• Service Improvement Plan and Implementation
• HSW, regulatory and customer specific SLA 100%compliance
• Deliver CAPEX and OPEX target.
• People and vendor management



Core Competencies, Knowledge, Experience



Core competencies, knowledge and experience [max 5]:


• 15-18 years of Telecom Experience with Minimum 10+ years in Enterprise Service domain with proven experience in Customer experience management, KPIs, Benchmarking and Optimization of Networks, Service Level SLA, analysis, recommendation and implementation of continual service improvement.
• Ability to drive cross-functional teams and vendors for meeting the KPI's agreed with the customer and the organizational KPI's.
• Strong verbal and written communication skills.
• Self-motivating and able to work under minimal supervision.



Must have technical / professional qualifications



Must have technical / professional qualifications:


• Bachelor/masters in Electronics or Telecommunications/ Computer Science Engineering
• CCNA/CCNP
• In depth Understanding of Enterprise Products and service offerings
• Knowledge of Fiber Optics, Transmission, Cloud & IP Technologies


Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership