Job Description

Role Profile

• Role title: General manager - Automation & Platform Delivery
• Band: F
• Reports to: Vice President
• Function: Tech_VOIS VCI
• Department: VCI Ops
• Location: Pune

Role purpose:

• Establish and drive ITO Automation vision and execution of a strategy that leverages technologies for Infrastructure Automation like process, task automation to optimize the performance of our platforms, business, and customers
• Delivery management of the Platform service area in terms of Budgets, Escalation Handling, SLA Management, People Management, Governance / Reporting, Stake-holder Management
• Enforce platform & product governance structures and compliance activities to maintain regulatory compliance and enterprise standards
• Lead teams to standardize the company\'s approach to our automation capabilities and associated processes through a shared set of definitions, techniques, and processes
• Establish a long-term automation platform and capabilities roadmap across the IT Operation businesses and solutions landscape
• Establish and assure adherence to budget, schedules, work plans, and performance requirements.
• Regularly interact with senior management or executive levels as well as on OpCo customer side.
• People management for the Core team - Performance review, carrier guidance, mentoring and supporting lead on effective evaluation of indirect reports, driving skip levels.
• Provides formal and informal coaching on-the-job to grow team members to their full potential.
• Cultivate and builds relationships across business & IT and industry to gather intelligence and bring insight about the wider enterprise picture and enable the leveraging of emerging industry standards and approaches

Key accountabilities and decision ownership

• Develop and drive Automation vision that supports the broader organizational vision; ensure team culture consistently demonstrates alignment with leadership principles; and visibly ties decisions to leadership principles and tenets
• Work closely with various delivery teams, clients and technology organizations to create business cases to drive Improvement & automation opportunities
• Managing Internal and external stakeholders - Escalation and Engagement
• Actively participate in the hiring process as well as mentor others - improving their skills, their knowledge, and their ability to get things done
• Managing and reporting control issues with transparency, as well as effectively supervise the activity of direct & indirect and create accountability with those who fail to maintain these standards.

Core competencies, knowledge and experience

Essential:

• Minimum 15 years of IT industry experience in delivery through ideation, prototyping to product launch including at least of 8 years of technology management experience and at least 2-3 years in automation
• Communicate complex solutions - across the company,
• Good technical comprehension and excellent communication skills.
• Budget management - Budget review and control 4-5 years

Experience:

• 5-7 Years of experience working in a matrix organization
• Proven track record of strong verbal/written communication & data presentation skills, including an ability to effectively communicate with both business and technical teams across the world

Must have technical / professional qualifications:

• Bachelor\'s degree in Computer Science, Engineering or related technical field: MBA, other related degree.
• Leadership engagement and experience in customer engagement
• Understanding of automation trends and future state technologies - ML, RPA, Cognitive Engines
• Vodafone Platform tools - Citrix, Scheduling (Understanding and overview)
• 4-5 year of experience in Agile project delivery
• ITIL knowledge / Understanding of IT-Service Management (example ISO20000)

Key performance indicators

• 10-15% reduction in the delivery cost of service as per agreed SLA/KPI
• Timely Delivery of Automation Program inline to BPT initiatives
• 100% completion of Performance management as per Vodafone guidelines

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Vodafone