Job Description

Company Description

Miltenyi Biotec Korea Co., Ltd., set up in 2013 covers business in South Korea, is a subsidiary of Miltenyi Biotec B.V. & Co. KG. Miltenyi Biotec B.V. & Co. KG (Miltenyi Biotec) is a distinguished global biotechnology company originated in year 1989 based on the invention of MACS Technology under Mr. Stefan Miltenyi. With its headquarters located near Cologne in in Bergisch Gladbach, Germany, Miltenyi Biotec has established itself as a leader in the field of biomedical research and advanced cell and gene therapy. For more than 30 years, Miltenyi Biotec has played an important role in the design, development, manufacture, and integration of products that empower the advancement of biomedical research and enable cell and gene therapy. Miltenyi Biotec is having locations worldwide through its subsidiaries, affiliates (Miltenyi Biotec Group).



• Technical support
+ Answer inquiries
+ Provide application support
+ Investigate and troubleshoot technical issues
+ Handle complaints
+ Occasionally visit customers for demos, installations or troubleshooting
+ Support marketing, R&D and production during all stages of the product lifecycle
• Product training
+ Maintain certification as a certified trainer for your product group
+ Develop training courses
+ Plan, prepare and deliver training courses locally and abroad
• Knowledge database
+ Contribute knowledge
+ Review and approve entries created by others
• Participate in project development for new processes, systems, organization, etc.
• Support and training are provided to employees and external customers globally.
• This position follows a 5-day work week with 40 hours working time (monthly average) and the regular working hours are 8:00-17:00.
• This position requires the ability to work early (05:30 - 14:30) on selected weekdays, weekends and public holidays, as mutually agreed three months in advance within the Global Technical Support APAC team.
• This position requires the ability for international travel 40% of the time during the first 9 months (up to 3 weeks per trip), and international travel up to 20% of the time as part of routine duties.
• Employees are attached to the Hyderabad office and can work remotely up to 50% (when on-site/office work is not required).



Qualifications

• Degree in natural science (biology, biotechnology or medicine), engineering or a comparable scientific education.
• Experience in different biological fields like cell biology, immunology, hematology, neurology, or stem cells.
• Experience with flow cytometry, cell culture, functional assays, transfusion medicine or cell processing.