Job Description

Job PurposeAbout Group FinanceIn joining RWS\xe2\x80\x99s Finance team you will be a critical part of supporting a listed world-leading provider of technology-enabled language, content, and intellectual property services. RWS has growing revenues of over \xc2\xa3750m through a combination of value accretive acquisitions and organic growth. Group finance, led by our Group CFO; Candy Davies, includes diverse teams across the globe operating in functions including business partnering, operational finance, specialist, and group functions. We cover a footprint of over 100 legal entities in 43 different countries worldwide.It\xe2\x80\x99s a very exciting time to join RWS Finance for an individual who enjoys change and making an impact! As part of the overall RWS business strategy we are making a significant investment in upgrading our financial systems and processes to deliver enhanced reporting and control, more efficient processing enabling great value through enhanced business partnering and decision support.Job PurposeThis is a unique role that combines the responsibilities of a Shared Service Centre (SSC) Hub Lead and a Global SSC Service Manager. In this role you will be responsible for leading the operations of the Shared Service Centre (SSC) located in Bangalore, India, while ensuring excellence in service delivery and customer satisfaction globally across the wider SSC locations.As the India Hub Lead will be responsible for managing the day-to-day operations of the India hub finance processes. You will be responsible for providing local support to functional delivery teams delivering core Finance operations processes including, but not limited to, general ledger accounting, period close and consolidation, accounts payables, cash applications, credit control and billing activities.As the SSC Service Manager your responsibilities will include monitoring and ensuring accurate and timely delivery of all in-scope services against defined Service Level Agreements (SLAs), setting up and operating effective governance and escalation procedures, and managing relationships with various stakeholders including SSC leadership, functional delivery teams and process experts.In this role you will report to the Head of Global Finance Shared Services (GFSS) and work closely with the respective Global Process Owners and other global, cross-functional SSC teams to ensure optimal delivery of the processes and drive a culture of continuous improvement in the SSC.Job OverviewKey ResponsibilitiesService Management

• Direct and manage service delivery in the SSC
• Drive, monitor, and support service management globally by ensuring proper governance and the accurate and timely delivery of all functions as per the defined SLAs
• Manage governance of the operating model by facilitating trust and collaboration between the shared service centre, its hubs, its customers, and key stakeholders in close collaboration with the Head of GFSS
• Oversee, govern, and sign off agreed Service Level Agreements (SLAs) and Operational Level Agreements (OLAs)
• Supervise service demand, supply and capacity management for business continuity and scope expansion in close collaboration with the Head of GFSSC
• Own governance forums with Finance Leadership, Group Finance, and other stakeholders in close collaboration with the FSSC Leadership Team
• Support the FSSC Leadership team with Change Management activities
• Own performance metrics framework and reporting in the SSC
• Manage Service Catalogue of the SSC

• Enable smooth transition of finance activities to the SSC
• Conduct detailed transition planning and work with delivery teams to facilitate and manage Knowledge Transfer
• Organise simulation of operations to evaluate people, processes, and technology before go-live
• Work with delivery teams to ramp up volumes and stabilise operations
• Direct period close and consolidation for India Hub
• Oversee the region\xe2\x80\x99s period end close and consolidation process and ensure all activities for period end closes are completed in a timely and accurate manner in line with the agreed period end timeline
• Report on performance to company\xe2\x80\x99s group function
• Collaborate with delivery teams to resolve operational requests

• Align with delivery teams to set up a framework to log requests for the SSC
• Establish a set of rules to classify requests and route them to the correct resolution path
• Support governance forums to resolve queries with higher complexity
• Partnership with local Site support teams, particularly Site Lead, HRBP and IT support
• Liaise with stakeholders across the business to ensure requirements are met, for example, to oversee that requests from Business Partners are actioned by the SSC hub in a timely and accurate manner
• Collaborate with Group Finance to share inputs on the design of policies and ensure proper implementation of policies

SSC Regional Hub Leadership

• Provide leadership to SSC India Hub team members
• Coordinate the end-to-end delivery of SSC hub operations, delivering services regionally
• Provide support and oversight to teams in the Bangalore Hub executing finance activities across in-scope processes including, but not limited to, general ledger accounting, accounts payables, payments, accounts receivables, collections, and billing, whilst these teams report to Functional Delivery Leads in other hub/location
• Oversee team\xe2\x80\x99s required training to ensure adherence to company compliance policies and procedures
• Ensure India Hub team compliance
• Ensure compliance with all national and/or regional laws and regulations associated with duties and responsibilities by studying existing and new legislation, enforcing adherence to requirements, and advising management on needed actions
• Ensure policies and procedures are followed by SSC hub team performing tasks during and outside period end close
• Ensure all process controls are adhered to and documented appropriately
• Support implementation of risk management process and associated controls in line with company policies
• Respond to requests from regulatory authorities and auditors
• People management of the SSC Hub team
• Develop/mentor team; provide advice, counselling, soft skills guidance; interpersonal, interaction skills; promote a diverse and inclusive work environment
• Foster adoption of the company culture and values and mindset shift to one SSC team

Skills & Experience

• 5+ years of general management service delivery experience in SSC operations (multifunctional preferable), with a track record of managing and transforming large teams
• Strong English language skills
• Working knowledge of core finance systems, ERP and related specialty functional systems, frameworks, and functionality
• Strong understanding of finance business processes, accounting policies, and statutory accounting principles to ensure compliant shared services operations
• Proven ability to effectively navigate across functional disciplines and resolve conflicts as necessary
• Strong understanding of metrics and SLAs and the factors that influence them
• Demonstrate logical thought process to simplify complex issues and technical concepts, and to facilitate issue resolution
• Experience in dealing with multicultural and multifunctional teams
• Ability to interact with customers/stakeholders to ensure a high quality of service, while balancing expectations and realisations
• Ability to work in a fast-moving environment with a proactive approach, accustomed to working towards tight deadlines whilst maintaining quality of work
• Strong stakeholder management skills, able to lead by example, hold teams, customers, and partners to account

Beneficial to have:

• Qualified accountant (AAT/CIMA/ACCA/ACA or global equivalent) or qualified by experience
• Experience with MS Dynamics
• Conversant in other languages besides English, especially Hub site local language
• Bachelor\xe2\x80\x99s degree in Finance, Accounting, Economics, or other business-related discipline

Life at RWSAt RWS, we\xe2\x80\x99re here for one purpose: unlocking global understanding.As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.We work with over 80% of the world\xe2\x80\x99s top 100 brands, more than three-quarters of Fortune\xe2\x80\x99s 20 \xe2\x80\x98Most Admired Companies\xe2\x80\x99 and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.Over the past 20 years we\xe2\x80\x99ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you\xe2\x80\x99ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.RWS ValuesGet the 3Ps right \xe2\x80\x93 Partner, Pioneer, Progress \xe2\x80\x93 and we\xc2\xb4ll Deliver together as One RWS.For further information, please visit:RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristicsRecruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

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