Job Description

Major accountabilities:

Design, Build, and Deploy Middleware Solutions

- Architect, implement, and maintain Middleware platforms to support business and application needs.

Ensure Reliable Service Delivery and Operations

- Oversee the effective delivery and operational health of Middleware platforms, including JBoss, Apache, and WebLogic.

Provide Best-in-Class Middleware Support

- Support Middleware platform technologies across the organization, ensuring seamless integration and enablement for application teams adopting these technologies.

Maintain Operational Excellence

- Adhere to standardized design, development, and deployment processes to optimize cost-effective delivery. Oversee platform security, lifecycle management, reliability, and performance.

Lead 24x7 Operational Oversight

- Provide strategic direction and oversight for Middleware operations, coordinating with internal teams and external technical partners to ensure availability and resilience.

Ensure IT Governance and Compliance

- Uphold compliance with IT governance frameworks, security policies, standards, and best practices to mitigate risk and enhance operational efficiency.

Key performance indicators:

Stable, compliant, secure and cost-effective operations measured by Availability, Performance, Capacity Metrics along with continuous cost reductions YOY Services are managed within SLA/OLA KPIs Learning Agility, Ability to evaluate and launch new services & capabilities Productivity gains and defect reduction through continuous improvement Process and compliance setup is applied and adhered

Competencies

:


IT Infrastructure Management IT Service Management Practices (ITIL Foundation Certification) Compliance, Risk Management (GxP: sound knowledge of validation practice and IT control standards Systems Integration & Build (Dev-Ops mindset and full solution lifecycle understanding from idea to retirement) Customer and service first attitude Documented experience working across IT Teams Customer and service first attitude

Minimum Requirements:

Work Experience:

Strong negotiation and analytical skills. Project Management. NA. Operations Management and Execution.

Skills:

Communication Skills. IT Infrastructures. IT Operations. IT Service Management. Problem Solving Skills. System Integration. Vendor Management.

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