Job Description

Say yes to a better tomorrow! SHL, People Science. People Answers.Do you want to unlock the future of Global Service Delivery? If you\'re service desk professional with a passion for innovation and a track record of driving operational excellence, we have a unique opportunity for you. Join our team at SHL as Global Service Desk Engineer and be part of a dynamic environment where your experience will play a pivotal role in shaping the future of service delivery.An excellent benefits package is offered in a culture where career development, with ongoing manager guidance, collaboration, flexibility, diversity, and inclusivity are all intrinsic to our culture. There is a huge investment in SHL currently so there\'s no better time to become a part of something transformational.What you will be doing:

• Troubleshoot and provide resolution upon initial contact when possible, using remote management tools
• Escalate or re-assign tickets to other departments when required
• Maintain accurate up-to-date status on all tickets
• Ensure no tickets are older than 3 days in personal queue
• Provide walk up/local IT support for hardware and software issues
• Hands on Mac OS Troubleshooting

What we are looking for from you:Essential:

• Proven experience working on an IT Service Desk
• Know-how in diagnosing and resolving hardware and software issues
• Effective ticket management experience

Desirable:

• Self-motivated, proactive
• Ability to prioritise and follow up on multiple tasks
• Experience of taking care of multiple stakeholders & their expectations

Get in touch:
Find out how this one-off opportunity can help you to achieve your career goals by making an application to our knowledgeable and friendly Talent Acquisition team. Choose a new path with SHL.#LifeAtSHL #CareersAtSHL #SHLHiringTalent #LinkedInJobs
#ITServiceDesk #TechnicalSupport #MacOSTroubleshooting #TechSupportJobsAbout UsWe unlock the possibilities of businesses through the power of people, science and technology.
We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.
When you inspire and transform people\'s lives, you will experience the greatest business outcomes possible. SHL\'s products insights, experiences, and services can help achieve growth at scale.What SHL can offer you

• An inclusive culture.
• A fun and flexible workplace where you\'ll be inspired to do your best work.
• Employee benefits package that takes care of you and your family.
• Support, coaching, and on-the-job development to achieve career success.
• The ability to transform workplaces around the world for others.

SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.

SHL