Job Description

Summary
===========================


In this role, you will be responsible for the support and execution of GE Aerospace's Global Mobility Services (GMS) which includes developing an in-depth understanding of processes, policies, and regulatory compliance rules. Act as a partner to the HR and business communities by enabling movement of employees both domestically and internationally by providing detailed analysis, sound advice, and expert recommendations. Identify trends, process improvements, and resolve operational issues and support process improvements. Leverage expertise to work collaboratively across internal operations teams and with suppliers to resolve issues.
===================


Essential Responsibilities:

• Vendor accountability: Manage day-to-day interactions with a complex network of relocation service providers, tax consultants, immigration consultants, and other vendors to facilitate seamless GMS processes.
• Compliance accountability: ensure adherence to company policy, legal requirements, immigration regulations, and tax regulation
• Provide consultation and guidance on complex mobility issues by utilizing policies, processes, and data to support sound recommendations, mitigate risk, and provide timely solutions
• Initially work with suppliers to establish a working relationship, ensuring exceptional service delivery, and SLAs are met. Later providing feedback for process improvement and vendor selection
• Partner with internal cross functional teams like HRM, People Leaders, tax, legal, payroll, talent acquisition to gather expertise on all global mobility matters.
• Provide feedback, observations and assist with operational optimization initiatives
• Problem solve with "outside the box" solutions while maintaining compliance with GE Aerospace policies and processes.
• Provide top of the class customer service in managing expectations, anticipating customer inquiries, and proactively "seeing" from the customers' shoes
• Perform administrative tasks such as system updates, reporting, and documentation verification
• Ability to make timely, executive decisions when faced with urgent employee needs
• Resolve escalations in a timely manner by prioritizing key matters and identifying long term solutions/improvements along the way.
• Support the development and improvement of global mobility policies and processes based on changing market trends.


Qualifications/Requirements:

• This role requires 7+ years of experience in Global Mobility, immigration, and tax. Knowledge level is comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience).
• Experience exercising independent judgment and discretion while utilizing company policies and practices to determine appropriate action
• Advanced knowledge of key GMS processes and strategies
• Experience working through queries requiring root cause analysis and providing end-to-end solutions, contribute to improving the processes and help identify systematic blind spots
• Experience to handle complex, sensitive and/or ambiguous situations, exercising demonstrate critical thinking skills and manage escalations quickly to closure
• Project management experience across multiple functions and stakeholders
• Advanced user of Excel and Workday


Desired Characteristics:

• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Established project management skills.
• Strong customer service skills.
• Strong attention to details