Job Description

Company DescriptionSummaryClifford Chance is one of the world\'s leading law firms, helping clients achieve their goals by combining the highest global standards with local expertise. The firm has unrivalled scale and depth of legal resources across the three key markets of the Americas, Asia and Europe and focuses on the core areas of commercial activity: capital markets; corporate and M&A finance and banking; real estate; tax; pensions and employment; litigation and dispute resolution.We offer you the opportunity to join a global law firm with one of the most pre-eminent legal practices in the world. We have an established presence in India for more than ten years, delivering value and supporting Clifford Chance offices across the globe in the areas of Information Technology, Finance, Business Research, Legal Support, Document Production, Project Management and Continuous Improvement. We have been certified as a \'Great Place to Work\' in India for implementing people practices that foster collaboration and enable employees to reach their full potential. We are proud of the colleagues who work for us and of the service that together we provide, many of whom are experts in their own sectors. Join us and you will experience, first-hand, the one firm, one team approach that makes working at Clifford Chance so different.We are offering you the chance to join a Firm with more tier one rankings than any other law firm. The opportunity to demonstrate and develop your skills by following tailored (international) trainings and courses. Attractive working conditions and fun in a team of energetic professionals.Job PurposeThe Workday Operations team is a key player in the Service Delivery Model for HR, in guiding the continued design, maintenance, and support of HR processes in Workday. As part of a global service delivery platform this team will also collaborate closely with colleagues from other parts of the HR organisation, globally.Key ResponsibilitiesThe key responsibilities of the role include:

• General Workday support (Service, Updates & Change requests) for all the countries globally
• Ensure all Workday tasks and events are resolved as per agreed timelines
• Responsible for conducting Audit of Master Data Validation
• Publishing and monitoring analytics of Support Portal (Case Management Tool) & workday Inbox and mailbox
• Act as SPOC for ensuring the first line support is being provided to employees and managers, Businesses and HRs globally for their workday related queries
• Manage Workday Homepage, Newsletters and various Internal communication channels to connect with all employees, managers and Global HR teams
• Ensure to update and maintain Procedures, Templates, quick guides, step by step guides, and other training material on SharePoint
• Develop and update Quick Reference Guide (QRC) and for all roles in workday
• Responsible for managing the Operational Dashboard to ensure effective management of Volumes, SLA and projects.
• Work on systems development/upgrade/enhancement projects as a team member.

QualificationsQualifications:

• A bachelor\'s/master\'s degree from a reputed institute, preferably in the area of business management
• Experience at a multinational organisation with exposure to non-Indian working environment is preferred

Additional InformationEqual OpportunitiesAt Clifford Chance, we understand that our true asset is our people. Inclusion is good for our team and their families, our firm and society.We are committed to treating all employees and applicants fairly and equally regardless of their gender, gender identity and expression, marital or civil partnership status, race, colour, national or ethnic origin, social or economic background, disability, religious belief, sexual orientation, or age. This applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.Our goal is to deliver an equality of opportunity, an equality of aspiration and an equality of experience to everyone who works in our firm.Find out more about our inclusive culture .

Clifford Chance