Job Description

Our Story So FarTwelve years back, Lenskart was started by a 26-year old entrepreneur - because he wanted to solve the problem of preventive blindness. We had humble beginnings - we spread awareness about eye care, we took orders for eyeglasses online and shipped them to customers from a warehouse that was the size of a modern-day conference room.As of today, little by little, Lenskart has served 40 Million people across the globe - helping them see better and lead better quality lives. Simultaneously, we\'ve also built ourselves up to be Asia's largest eyewear company. We have 10,000+ Lenskartians worldwide, more than 1500 Omni channel stores across 175 cities in India, Singapore and Dubai and we are shipping a pair of eyewear every 2.5 seconds, from the world's most automated eyewear factory!In 2022, Lenskart partnered with Owndays and took a majority stake in the Japanese-owned eyewear player that has a deep presence in Asia. With this partnership, we have added an additional 400 stores and extended our reach to 13 countries.Our Key InvestorsSoftbank, ADIA, Kedaara Capital, Steadview Capital, Premji Invest, Temasek, Holding, KKR, Alpha Wave Ventures, Bay CapitalYou: In Our Next ChapterWe\'ve come a long way but we're not there yet. Good is not good enough, you\'ll hear Lenskartians say that often. Our aim is to serve One Billion eyes by 2025 globally. And in this journey, we want to go beyond vision correction to transform the way people see and experience the world. That's our new purpose - and we can only get there through cutting-edge technology and exceptional people.To realize this vision in the next 3 years, Lenskart's strategic focus areas are technology, supply chain & manufacturing, talent density and consumer experience. We will also heavily focus our efforts on international expansion, M&A, and taking a bet on entrepreneurial talent. Lenskart aims to be the best global company born out of India - a successful and sustainable organization that continues to serve its purpose in the years to come.In this role, the leader will own the Security & Information Technology overseeing all activities of the vertical. They will be responsible to support business decisions, site/software/applications platforms that service the entire ecosystem. S/he needs to be capable of leading cross-functional teams in a hands-on manner, diagnosing complex issues on various platforms & leading the evolution of software/platform/application architectures. S/he should possess extensive programming experience & should have served the business's sites/software/applications at a production & support capacity. This role is a critical part of the Lenskart management team and reports to one of the co-founders. The key stakeholders for this role would be the Co-founders, Cross functional leaders across Technology, Supply Chain, Finance and HR. A key imperative of this role is to strike a balance of real-world risks with business drivers such as speed, agility, flexibility and performance.Given the growth trajectory of Lenskart's business and the innovative ways in how Lenskart is approaching the eyewear industry this role will focus on:Develop IT strategy aligned to business strategy to achieve scaling objectives & lead customer support engineering initiatives to increase client satisfactionDriving a culture of high performance, ownership and inclusion across teamDeveloped site reliability engineering frameworks, IT & Security program. Develop the strategy aligned with Engineering strategy to accelerate product iteration, quality, and security to achieve complete financial automationDemonstrated ability in IAM (identify and access management) and DLP (data loss prevention)Strong hold on reverse engineering & malware analysis along with building complex systems for security intelligence & cyber threat analyticsDevelop & coordinate roadmaps across security, engineering and IT functions to ensure all goals are in sync and cross department dependencies are managed.Extensive work on mobile development & mobile security areas with focus on security operations & managing security processes, governance and compliance.Define and deploy monitoring, metrics, and logging systems. Utilize monitoring tools to identify issues, resolve and/or escalate to development.Establish service level agreements (SLAs) and operating level agreements in alignment with company objectives and customer needs.Develop and implement a robust Disaster Recovery strategy for critical systems and infrastructure. Assess single points of failure in infrastructure and recommend actions as appropriate.Oversee the monitoring, maintenance, upgrade and administration of all IT systems, to include applications, servers, storage, databases, desktops/laptops, and mobile devices.Design, implement, deploy and manage systems/applications monitoring processes and tools to proactively identify and resolve problems within the company computing environment.Negotiate and manage contracts with key service providers to ensure service levels are met. Furthermore, negotiate and manage enterprise contracts.Establish standardized processes & key operational metrics based upon ITIL to effectively manage performance. This includes availability and performance of applications and servers, service desk ticket management, hardware, lifecycle management, license etc.Job RequirementsA minimum 12+ years of experience of working within fast-paced & fast-evolving environment with strong expertise in leading the Security teamDeep knowledge of security/operations infrastructure including: network infrastructure components (routers, firewalls), vulnerability management tools etc.Proven experience in Linux systems administration as well as service trouble-shooting skills that span applications, systems and networks.Strong experience in web application concepts and standards.Strong people leader with deep team management experienceComfortable in pushing back and challenging status quo to do what is right for the long termHighly entrepreneurial and comfortable working in a fast-paced, high-growth environmentTakes well thought-through, calculated risksDetail oriented and thorough in the approachValues agility for the here & now but also builds with a future focused mindsetOpen to innovative & radical thinking, willing to challenge and change traditional processesLocation: Gurugram / Bengaluru

Lenskart