Job Description

The People Services team are a critical part of ERM's global people operating model. This team works with HR Operations teams to deliver HR transactions and people administration services which support employees and managers throughout the employment lifecycle.
The people services team delivers transactional support which encompasses all areas of HR administration including recruitment and onboarding, contractual amendments, benefits, payroll, and compliance activities. They respond to people process and policies queries, ensure people data is accurate and well maintained, and that a timely and professional service is provided to support the business.
This role is a People Services Team Administrator, who will provide high-quality HR support to ERM employee and line managers.
Key Accountabilities & Responsibilities
The key responsibilities of this role will include but are not limited to:

• Working as part of the People Services team to provide full HR administrative support to ERMers and Line Managers
• Using our ticketing system to resolve incoming queries promptly, using knowledge assets and professional skills to resolve queries.
• Assist in the hiring process including generating contracts, offers, changes of assignment letters; and conducting pre-employment checks
• Assist in the onboarding process; trigger new hire journeys and pre employment data collection and coordinate probationary periods
• Process employee transaction changes in Workday, securing approvals and communicating relevant information of hires, terminations, and changes to payroll, benefits, HR Business Advisors, and managers.
• Coordinate HR processes e.g., absence management, family leave, etc.
• Produce correspondence emails, letters, and contractual documentation as and when required.
• Receive and respond to requests and questions via phone, email and TEAMS in accurate, timely and highly customer service-oriented fashion. Resolve issues and if needed, appropriately escalate or routes requests from employees to HR specialists in the Centers of Excellence of the Business Units.
• Maintain integrity and completeness of Employee by accurately updating and storing employee details throughout the employee lifecycle; ensuring data compliance with data security regulations; conducting regular audits on data quality.
• Proactively seek opportunities for process improvement and optimisation
• Support HR Advisors and Business Partner with ad hoc data requests and projects
• Ensure internal trackers are fully completed
• Support the People Services Manager to achieve goals and objectives including creating streamlined processes and cross-training.


Influence And Decision Making Authority• Responsibility for maintaining data integrity and high level of confidentiality
• Ensure processes and data management conform to relevant legislation, including data security and immigration controls
• Suggest process enhancements to optimise efficiency and effectiveness


Job Requirements & Capabilities
Qualifications:• Bachelor's degree in human resources, Business Administration, or related field
• Master's degree or MBA in HR or related field (preferred but not mandatory)
• Minimum of 2 years previous experience working in an HR Administrator/Coordinator role, preferably within a professional services company and/or Shared Service environment.


Job specific capabilities/skills:• Ability to communicate effectively and professionally with both internal and external customers, across all levels and functions
• Ability to work with minimal direction and in a highly collaborative manner to meet required deadlines and perform all necessary tasks
• Strong organizational skills and attention to detail to prioritize tasks effectively and complete them accurately
• Highly motivated with strong work ethic to own and drive tasks to full resolution
• Strong customer service focus and commitment to delivering exceptional customer service
• Cultural sensitivity and ability to work with diverse teams.
• Ability to work independently as well as part of a large team based in various locations
• Strong attention to detail
• Ability to deal with information in a discreet, professional and confidential manner
• Ability to effectively multi-task and meet deadlines
• Ability to flex to cover 2nd shift
• In-office during onboarding, then transition to hybrid (2-3 days/week)
• Previous experience of working with HR databases. Knowledge of Workday is desirable but is not essential.