Job Description

DESCRIPTIONAmazon Data Services India Private Limited (ADSIPL) is looking to hire a highly motivated individual with best-in-class technical proficiency to provide remote support for our Edge data center.About You:

• You are someone who is highly autonomous, very detail oriented and possesses a very strong written & verbal communication skills. You are a high performing individual with a "can do" attitude.
• Supervise with Colocation operators performing servicing or preventive maintenance
• Assist in performing root cause analysis for operational issues
• Perform first level trouble-shooting for facility and rack level events
• You will have experience building relationships with internal and external teams/customers along with innovating effective solutions to resolve issues & problems as they arise.
• You will have previous hands on technical troubleshooting experience and a proven ability solving complex problems.
• Create CMs (Change Management Tasks) to enable changes and maintenance at sites
• You will be required to provide remote support required by our internal teams.
• Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization.

About the Role:
As an Edge Operations Tech at ADSIPL, you will get to maintain and operate the world's largest cloud computing infrastructure across a number of local and remote locations. The technicians are responsible for carrying out non-core Data Center infrastructure monitoring and servicing servers, network and telecommunication equipment remotely from a centralized location. This requires the ability to drive change while maintaining excellent communications.Your day job will include:

• Remote troubleshooting of Edge network and compute Infrastructure
• Remote triaging and repairing server & network hardware in coordination with on ground hands and eye support
• The role has 24X7 shift rotation.
• Coordinate in resolving data center facility issues
• Coordinating remote hands & eyes for any site issues
• Participating in small to mid-size site improvement projects
• Building relationships with remote facilities to ensure swift response times to events. - Improving Safety and Security operational processes
• Participate in team/service provider meetings for metric and performance analysis
• Assist senior techs in quality check of the new site and edge network scaling projects handed over to operations
• Guide vendor resources on AWS Edge standards, policies and guidelines providing remote hands and eye support

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn\'t followed a traditional path, or includes alternative experiences, don\'t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you\'ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can\'t achieve in the cloud.We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDBASIC QUALIFICATIONS- 1+ years of computer networking experience
- High school or equivalent diplomaPREFERRED QUALIFICATIONS- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

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