Job Description

Oversee the operations functions of the hotel, as per the Organizational chart.

? Hold regular briefings and meetings with all head of departments.

? Ensure full compliance to Hotel operating controls, SOP's, policies, procedures

and service standards.

? Lead all key property issues including capital projects, customer service and

refurbishment.

? Handling complaints, and oversee the service recovery procedures.

? Responsible for the presentation and subsequent achievement of the hotel's annual

Operating Budget, Marketing & Sales Plan and Capital Budget.

? Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction

targets are met and exceeded.

? Ensure all decisions are made in the best interest of the hotels and management.

? Deliver hotel budget goals and set other short- and long-term strategic goals for

the property.

? Developing improvement actions, carry out costs savings.

? A strong understanding of P&L statements and the ability to react with impactful

strategies

? Closely monitor the hotels business reports on a daily basis and take decisions

accordingly.

? Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin &

General, on target and accurate.

? Maximizing room yield and hotels / resort revenue through innovative sales

practices and yield management programs.

? Prepare a monthly financial reporting for the owners and stake holders.

? Draw up plans and budget (revenues, costs, etc.) for the owners.

? Act as a final decision maker in hiring a key staff.

? Coordination with HOD's for the execution of all activities and functions.

? Overseeing and managing all departments and working closely with department

heads on a daily basis.

? Manage and develop the Hotel Executive team to ensure career progression and

development.

? Be accountable for responsibilities of department heads and take ownership of all

guest complaints.

? Provide effective leadership to hotel team members.

? Lead in all aspects of business planning.

? Respond to audits to ensure continual improvement is achieved.

? Assisting in residential sales as and when required and development with strong

sales prospects.

? Responsible for safeguarding the quality of operations both (internal & external

audits).

? Responsible for legalization, Occupational Health & Safety Act, fire regulations

Job Type: Permanent

Pay: From ?600,000.00 per year

Benefits:

• Cell phone reimbursement
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Education:

• Bachelor's (Preferred)

Work Location: In person