Job Description

Required - General Manager - Service (Luxury Car Brand)Location: Surat Mumbai, Indore, Pune, Hyderabad,Industry- Automotive Industry ( Car Dealership )Must have experience as a GM - Service in the Automotive ( Car Dealership ) IndustryThe company is a premier luxury car brand ( Car Dealership ) known for its commitment to excellence, innovation, and customer satisfaction. We are dedicated to providing unparalleled automotive experiences and setting the benchmark for quality and service in the industry.Position Overview:As the General Manager - Service, you will be responsible for overseeing and managing all service operations within our luxury car brand. You will lead a team dedicated to delivering exceptional service experiences, ensuring the highest standards of quality, and maintaining customer satisfaction.Responsibilities:

• Lead and manage the entire service department, ensuring efficient and effective operations while maintaining the brand\'s service standards.
• Develop and implement service strategies to enhance customer satisfaction, retention, and loyalty.
• Collaborate with other departments to optimize service processes, including parts, technical support, and customer relations.
• Monitor and manage service budgets, forecasting, and cost control measures to achieve profitability goals.
• Recruit, train, and mentor service personnel, fostering a culture of excellence, teamwork, and continuous improvement.
• Establish and maintain relationships with customers, addressing their concerns promptly and ensuring an exceptional service experience.
• Stay updated on industry trends, technological advancements, and best practices to incorporate into service operations.

Requirements:

• Bachelor\'s degree in Business Administration, Automotive Management, or related field; MBA preferred.
• 10+ years of progressive experience in a managerial role within the luxury automotive service sector.
• Proven track record of success in managing service operations, achieving targets, and enhancing customer satisfaction.
• Deep understanding of luxury car brand service standards, technical aspects, and customer service excellence.
• Strong leadership skills with the ability to motivate, mentor, and develop a high-performing team.
• Exceptional communication, negotiation, and problem-solving abilities.
• Ability to thrive in a fast-paced, dynamic environment while maintaining a focus on quality and attention to detail.

Benefits:

• Competitive salary package with performance-based incentives.
• Comprehensive health and wellness benefits.
• Opportunities for career growth and advancement within a prestigious luxury car brand.
• Access to training programs and continuous learning initiatives.

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