Job Description

Required - General Manager - Service (Luxury Car Brand) Location: Surat Mumbai, Indore, Pune, Hyderabad, Industry- Automotive Industry ( Car Dealership ) Must have experience as a GM - Service in the Automotive ( Car Dealership ) Industry The company is a premier luxury car brand ( Car Dealership ) known for its commitment to excellence, innovation, and customer satisfaction. We are dedicated to providing unparalleled automotive experiences and setting the benchmark for quality and service in the industry. Position Overview As the General Manager - Service, you will be responsible for overseeing and managing all service operations within our luxury car brand. You will lead a team dedicated to delivering exceptional service experiences, ensuring the highest standards of quality, and maintaining customer satisfaction. Responsibilities Lead and manage the entire service department, ensuring efficient and effective operations while maintaining the brand\'s service standards. Develop and implement service strategies to enhance customer satisfaction, retention, and loyalty. Collaborate with other departments to optimize service processes, including parts, technical support, and customer relations. Monitor and manage service budgets, forecasting, and cost control measures to achieve profitability goals. Recruit, train, and mentor service personnel, fostering a culture of excellence, teamwork, and continuous improvement. Establish and maintain relationships with customers, addressing their concerns promptly and ensuring an exceptional service experience. Stay updated on industry trends, technological advancements, and best practices to incorporate into service operations. Requirements Bachelor\'s degree in Business Administration, Automotive Management, or related field; MBA preferred. 10+ years of progressive experience in a managerial role within the luxury automotive service sector. Proven track record of success in managing service operations, achieving targets, and enhancing customer satisfaction. Deep understanding of luxury car brand service standards, technical aspects, and customer service excellence. Strong leadership skills with the ability to motivate, mentor, and develop a high-performing team. Exceptional communication, negotiation, and problem-solving abilities. Ability to thrive in a fast-paced, dynamic environment while maintaining a focus on quality and attention to detail. Benefits Competitive salary package with performance-based incentives. Comprehensive health and wellness benefits. Opportunities for career growth and advancement within a prestigious luxury car brand. Access to training programs and continuous learning initiatives. Apply Now - Whatsapp Your Cv - 9619789053 Skills: leadership,negotiation,continuous learning,teamwork,technical support,continuous improvement,luxury sales

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