Job Description

The General Manager for the hotel is responsible for the overall management and performance of the establishment. This includes ensuring exceptional guest experiences, financial success, staff management, and compliance with all relevant regulations and standards.

Key Responsibilities:

Operational Oversight: Ensure the efficient and effective day-to-day operations of all hotel departments, including front desk, housekeeping, food and beverage, maintenance, and others.
Monitor and maintain high standards of service, cleanliness, and safety throughout the hotel.

Guest Services: Foster a culture of exceptional guest service and guest satisfaction.
Address and resolve guest concerns and complaints promptly and professionally.

Financial Management: Develop and manage the hotel's budget, forecasting, and financial reporting.
Implement strategies to maximize revenue, control costs, and achieve profitability targets.

Sales and Marketing: Oversee sales and marketing efforts to drive occupancy rates, attract new customers, and retain existing ones.
Identify opportunities for revenue growth, such as promotions, partnerships, and upselling.

Human Resource Management: Recruit, train, lead, and evaluate hotel staff, including department heads and support teams.
Foster a positive and inclusive work environment, and ensure staff development and retention.

Compliance and Quality Assurance: Ensure that the hotel complies with all relevant laws, regulations, and industry standards.
Implement quality assurance programs and uphold brand standards (if applicable).

Property Maintenance: Oversee the maintenance and upkeep of the physical property to ensure safety, functionality, and aesthetics.

Security and Safety: Implement security measures to protect guests, employees, and hotel property.
Develop and maintain emergency response and safety protocols.

Supplier and Vendor Management: Manage relationships with suppliers and vendors to ensure cost-effective procurement and service delivery.

Community and Public Relations: Foster positive relationships with the local community and authorities.
Represent the hotel at public events and functions.

Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure the success of the hotel in various areas, including occupancy rates, revenue per available room (RevPAR), guest satisfaction, and employee retention.

Innovation and Adaptation: Stay informed about industry trends, emerging technologies, and competition, and adapt strategies to remain competitive.

Job Type: Full-time

Pay: ?60,000.00 - ?80,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Provident Fund

Schedule:

• Rotational shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Mcleodganj, Himachal Pradesh: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 10 years (Preferred)