Job Description

At Johnson Controls, we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together on holistic solutions for smarter buildings and cities today and tomorrow. By protecting people and the environment. By giving back in the communities we live in. By solving today\xe2\x80\x99s challenges while constantly asking \xe2\x80\x98what\xe2\x80\x99s next?\xe2\x80\x99 So, what\xe2\x80\x99s next in your future?Create your next opportunity and join us as OTC Collections Manager at our Order to Cash department, Gurgaon, India.By joining Johnson Controls, you\xe2\x80\x99ll be part of a team that plays an essential role in helping to create a safe, comfortable, and sustainable world. As a globally diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 130,000 employees work to create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to create smart cities and communities.We are committed to helping our customers win and creating greater value for all our stakeholders in everything that we do.How you will do it?1. Operations ManagementResponsible for overseeing collections activities for North America and Canada customersEstablish goals & metrics of the process and drive, co-ordinate team to meet and exceed themAccountable to drive results to enhance business performanceResource forecasting basis volume projection and availability of current resourcesDrive internal audits and propose improvements relevant to Cash and Collection value streamManage risks and controls; promote a culture of transparencyDesign, develop and improve collection strategies to reduce past due and unapplied cash to optimize productivityEstablish contacts/relationship with key stakeholders and have regular connect to resolve complex operational issuesSupport continuous improvement, including processes, systems, targeted to improve cash & collection efficienciesReview team performance on parameters of quality of notes, # of conversation follow-ups, call quality, account penetration, timely cash application, un-applied & un-identified cashDrive cash calls on regular intervals towards closure of all open issuesDrive past due reduction and reduce DSO to help business meet their goalsBe proactive and encourage innovate ideas to improve service deliverables, based on improved performance/efficiency and with an understanding of risk2. People ManagementResponsible for team performancePlan team capacity, allocate work accordingly and address potential bottlenecks/ backlogs proactivelyDevelop, and train team members to ensure a positive, open, and flexible work environmentManage and motivate team members to have a better rate of retentionShould guide and coach team members to help them achieve their short-term and long-term goalsEnsure all published reports are correct and errorlessDevelop a specific management culture for shared services aiming efficient service deliveryConduct regular team meetings, share cash and collection goals, and provide feedback on teams\xe2\x80\x99 performance.Initiate 1x1 and performance appraisal discussions with team and share a constructive feedback3. End-to-End Process ImprovementsEnsure adherence to internal and external guidelines as well as to a standardized process landscapeContribute ideas and actions towards the continuous improvement of processes within area of influenceInitiate and support process improvement initiatives and related projects4. Relationship ManagementRespond stakeholders on a timely mannerMaintain a positive cross functional relationship with other teams of OTCShould be a part of the extended leadership team of PBU CFOWhat we look forMinimum: Postgraduate / Master\xe2\x80\x99s Degree in any streamWorking experience within a Shared Services, Captive/Outsourced environment supporting North America region is mandatoryShould have an experience in Call Centre model working on both Inbound and OutboundWorking in US working hours (night shift) is a mandatory requirementAround 7 years people management experience is preferred12-13 years of experience in Cash & Collection Processes in a Global/MNC environment, Includes managing teams of
30 people over this periodExperience in North American process transition would be preferredProven experience in running collection cycles, credit processes, use of Collection tools (e.g., Get Paid) and establishing metrics to ensure process adherence.Ability to perform root cause analysis; create and implement tangible actions to address key process and/or operational opportunitiesStrong Business Process documentation skillsProject and Process Programs (Transformation and/or Continuous Improvement) is a desired skillDemonstrate leadership, interpersonal and collaboration skills to effectively supervise, mentor and influence teamAdherence to Organization Policies & Procedures, which includes SOX ComplianceAbility to clearly articulate team performance with key stakeholders in the business (BU GM\xe2\x80\x99s, CFO\xe2\x80\x99s, Sales leads) in a clear, concise action-oriented mannerSystems knowledge in ERPs (Baan, Qolsys, Amer, Oracle & SAP) will be preferredProficiency in Collections Tools like Getpaid, Contact Tool, High Radius is required

Johnson Controls