Job Description

Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.


Role Overview:

• The candidate will be responsible for providing leadership to multiple and diverse / complex F&A process accounts and would be responsible for operational excellence to achieve client SLA deliverables. The role would be responsible for client relationship management, team building and management along with the process delivery goals and implementation of the business.
• Prior experience in F&A Operations (across towers) with proven ability to manage multiple and diverse finance and accounting processes with large team handling skills
• The Formulation and achievement of goals (vertical based) , in link with corporate vision, mission and objectives for the Vertical / business
• To ensure strategy, structure, staffing, skills, style and processes are synergistic with the vertical\xe2\x80\x99s objectives / super ordinate goal.
• Spearhead the Quality Movement (COPC/ISO etc) through the quality assurance team, orientation and training of process heads to ensure implementation of the quality system towards building quality as a sustainable edge.
• Participate in recruitment at all senior levels in the performance in the vision to ensure building a team with a strong customer orientation
• Provide inputs to the HQ on related diversifications/expansion projects for the vertical and their implementation/fruitification into business as planned.
• Discuss and implement in consultation with the Business development / sales team on new products/services , market and alliance partners to further business
• Managing the vertical as a business unit. Profit and loss account of the vertical to be managed as a separate entity. Grow the business / profitability as per KRA. To grow the company consistently & profitably to achieve an organization with growth of people and turnover with good profit margins.
• Integrates strong commercial acumen into functional responsibilities
• Undertakes responsibility for the business and people metrics of a business unit or functional group (tracking results, trouble shooting, managing and developing
• Leads client interactions on behalf of the business unit / EU and facilitates operating units alignment to the agreed upon service standards.
• Helps unit leaders actively translate the values into day to day actions and behaviors. Empowers teams to respond to business / operating issues in a timely manner

• Excellent analytical and conceptual skills
• Good Communication Skills
• Proven team leadership and people management skills (ability to handle large teams)
• Proven client management skills
• Deep understanding of business processes and off-shore business environment
• Ability to handle high pressure situations and multi-task
• Domain understanding of F&A
• Flexible to work in shifts
• Willing to travel
• Co-ordination and program management skills required to interface with various stakeholders.
• Drive Growth and Transformation initiatives