Job Description

Job Title: GenAI Platform Support Engineer (Infra / Cloud Exp / Devops / Handling Deployment / Solution / Tools & Techniques - Teraform / AWS/Python)




GenAI Platform Support Job Summary: As a Generative AI Platform Support Engineer, you will provide technical support for our AI platform tasks. You will collaborate with cross-functional teams to troubleshoot issues, enhancements, monitor logs and ensure the platform operates smoothly and efficiently.




Key Responsibilities:


Assess and enhance the AI platform's data pipeline resilience.


Ensure that AI/ML models are fault-tolerant and scalable.


Identify bottlenecks in model inference and training pipelines.


Optimize model performance for real-time use cases.


Collaborate with the DevOps team on deployment improvements.


Implement automated testing for fault-tolerance scenarios.


Provide technical support for users of the Generative AI platform, troubleshooting issues and answering queries.


Monitor platform performance and implement optimization strategies.


Document processes, issues, and solutions for knowledge sharing and future reference.


Stay up-to-date with industry trends and advancements in generative AI technologies.





Qualifications:




Bachelor's degree in Computer Science, Engineering, or a related field.


Proven experience on support and maintenance.


Experience with database management (SQL, NoSQL).


Familiarity with cloud platforms (AWS, GCP, Azure).


Familiarity on provisioning Azure/AWS cloud services with Terraform script


Having knowledge on OpenAI will be an added advantage


Good knowledge on Shell Scripting/Python




Having knowledge on provisioning GEN AI Cloud Services on AWS/Azure will be an advantage


Must have knowledge on Kubernetes on OpenShift


Should have experience with troubleshooting services deployed on Kubernetes


Must have knowledge on DevOps Build/Release pipelines & understanding the Infrastructure needs


Excellent problem-solving skills and attention to detail.


Strong communication skills and ability to work collaboratively.


Knowledge of containerization (Docker, Kubernetes). About Virtusa



Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.