Job Description

We are seeking a highly skilled and motivated GenAI Support Engineer to join our team As a GenAI Support Engineer you will be responsible for providing technical support troubleshooting and solutions for our AI driven products and services You will work closely with customers engineering teams and product managers to ensure the smooth operation and optimization of GenAI models systems and applications




Key Responsibilities


Technical Support Provide expert level support for GenAI products and services including troubleshooting debugging and resolving technical issues


End User Interaction Work directly with end users to understand their needs gather requirements and provide solutions for GenAI related challenges


Problem Resolution Identify diagnose and resolve complex technical problems involving AI models algorithms prompts and software


Collaboration Collaborate with engineering and product teams to improve product features functionality and reliability based on customer feedback


Documentation Create and maintain detailed documentation of support processes issues and resolutions for internal and external stakeholders


Training and Guidance Assist in training customers and internal teams on best practices for using and maintaining GenAI products


Monitoring and Reporting Monitor system performance perform regular health checks and generate reports on system status incidents and resolutions


Continuous Improvement Stay up to date with the latest advancements in AI ML GenAI technologies and contribute to the continuous improvement of support processes and tools




Qualifications


Education Bachelors degree in Computer Science Engineering AI ML or a related field


Experience


Proven experience in a technical support or engineering role preferably in AI ML GenAI environments


Experience with GenAI models eg GPT Claude PaLM2 Llama2 and frameworks egRAG Agents COT


Hands on experience with any of cloud platforms Azure AWS GCP and DevOps tools any CI CD platform


Skills


Strong problem solving and analytical skills


Proficiency in programming languages such as Python Java or C


Familiarity with RESTful APIs microservices architecture and database management


Excellent communication and interpersonal skills


Ability to work independently and in a team oriented collaborative environment


Customer focused mindset with a passion for delivering high quality support




Preferred Qualifications


Experience with natural language processing NLP and machine learning ML models


Experience with large language models LLMs such as GPT35 Turbo GPT40 and GPT4O


Familiarity with containerization technologies like OpenShift Docker and Kubernetes


Experience with application monitoring solutions like Dynatrace and Splunk


Experience with vector databases preferably Redis or equivalent like Chroma Elastic


Experience with Intelligent Document Processing solutions like Azure Form Recognizer About Virtusa



Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.