Job Description

P1 STS


6+ years relevant technical work experience, at least 3+ developing and implementing Conversational AI.


Experience with Conversational AI projects and KoreAI, Intent identification and LLM development along with Business View is an added advantage


Telecom or CRM related experience & services or other related industry experience is a plus.


Proficiency in programming languages such as Python, Java, or similar languages.


Develop and optimize natural language processing (NLP) and understanding (NLU) models to enhance the accuracy and context of user interactions.


Implement and improve dialogue management systems to create seamless and contextually relevant conversations.


Integrate conversational AI solutions with external systems, APIs, and databases to retrieve and update information as needed.


Conduct testing and troubleshooting of conversational AI applications to ensure functionality and performance meet or exceed requirements.


Hands-on experience with conversational AI platforms, frameworks, and tools.


Solid knowledge of dialogue management, intent recognition, and entity extraction.


Experience integrating AI solutions with RESTful APIs and third-party services.


Excellent problem-solving skills and attention to detail.


Strong communication and collaboration abilities.

About Virtusa



Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.