Job Description

Years of Experience10 - 15 yearsWorkplace TypeRemoteSeniority TypeSeniorIndustryConsumer GoodsWant to know how much a GBS - Partner Management make in Delhi India?Get Salary insights for GBS - Partner Management in Delhi India. Know how your salary compares to the industry average. Our AI analyzer uses other candidates\' stated pay expectations to identify market trends.Analyse SalarySkillsService DeliveryPartner Management3rd Party IntegrationsContinuous ImprovementRecord To ReportPartner ManagementGlobal Business ServicesReportingOperational GovernanceContact our TA to know more about the jobAlbano FernandesTalent Advocate at WhiteCrowDescriptionAbout our clientOur client vision is to be the world\'s best performing snacks-led powerhouse, unleashing the full potential of their differentiated brands.Powered by their strategy to Differentiate, Drive & Deliver, they are a leading company in global snacking, international cereal and noodles, and North America frozen foods, with iconic, world-class brands and strong underlying growth momentum and profitability.Our client purpose is to create better days and a place at the table for everyone through their trusted foods brands.As part of this purpose, they are committed to advancing sustainable & equitable access to food by creating Better Days for 4 billion people by the end of 2030.Job descriptionPurpose of the Role:

• Effective Operational Governance & optimization of the service delivery/quality across GBS towers (RTR, PTP, OTC, HTR) - provided by a mix of inhouse / outsourced workforce - across the AMEA region.

Responsibilities:

• As an instrumental part of the Regional GBS support to the BUs in the region, this position will
• Act as intermediary between GBS Delivery teams & BUs to oversee operational governance and feedback loops
• Identify and lead CI / productivity opportunities in RTR, PTP and OTC processes conducted out of GBS, with inputs gathered from the GBS operations team and/ or onshore Finance teams in Business Units (BUs)
• Leverage best practice and globalized standards from across GBS teams for the AMEA GBS Delivery teams
• Lead GBS related strategic Change Management/ communications BUs
• As the onshore focal for GBS operations/ service delivery quality, this position will support the RDP as:
• Custodian of the regional GBS reporting and deliverables calendar/ cadence
• Work with the GBS teams and BUs to ensure major operations escalations / month-end issues are resolved timely
• Oversight of GBS performance metrics (regional metrics and global 3*3 metrics)
• Regional SOX Focal point across RTR, PTP and OTC processes conducted out from GBS. This includes the scrub / review of the GBS controls documentation, as well as coordinating completion of testing.
• Governance of contract with the BPO Service Provider. This includes Roles & Responsibilities/ Service Level Agreement (SLAs)/ Volume & Resource Capacity/ Change Orders / Monthly Invoicing / IT access requests

Interfaces: Stakeholders that this position will need to work closely with include:

• Onshore Financial Controlling and Procurement teams at the BU, Regional and Global levels
• IT teams at the Regional and Global levels
• Global RTR, STP/PTP and OTC Process Leads
• All GBS Delivery teams supporting AMEA - captive and outsourced
• Global and Regional Internal Controls team
• External statutory auditors and internal auditors

Requirements:

• Bachelor\'s degree and 10-15 years of experience in shared services domains, with min of 2 years of experience interacting/ overseeing / performing with outsourced operations teams
• Working operational knowledge of one or more GBS functional domains (RTR, PTP, OTC in particular)
• Proven hands-on experience on implementation of CI / productivity initiatives
• Active experience of working across globally matrixed organizational constructs
• Strong interpersonal and communications skills (both written and verbal) across levels of the organization
• Good project management skills and ability to influence change. Experience presenting results to an executive team
• Strong analytical and problem-solving skills - effectively evaluates information/data to make decisions; able to pin-point and resolve problems at the source; anticipates obstacles and develops plans to resolve
• Motivated Self-starter; able to deal with ambiguities and requires minimal direction to accomplish goals and problem-solve
• Ability to lead and operate across multiple time zones and geographies

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