Job Description

\xe2\x80\x8b\xe2\x80\x8b#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We\xe2\x80\x99re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.About the Role:CrowdStrike is looking for a Gainsight Developer to join our Go-to-market (GTM) Applications team. In this role, you will work closely with our IT Business Systems Analysts and Business Stakeholders to deliver a world class experience on the Salesforce and Gainsight NXT platforms. Based on a deep understanding of CrowdStrike\xe2\x80\x99s Customer lifecycle, you will be responsible for designing, developing, and managing processes and configuration that align with strategic business initiatives. This role is an important piece of CrowdStrike\xe2\x80\x99s customer-centric strategy, as driving the effectiveness of the platform will provide a superior customer onboarding experience and critical insights into product adoption and the overall health of our customer base.What You\xe2\x80\x99ll Do:Configure, deploy and administer the Gainsight platform (including system configuration, assistance with external integrations, reports, dashboards and workflows).Partner with cross-functional teams to identify business requirements and the impact on Gainsight.Serve as the frontline resource for internal end users to field questions, troubleshoot issues, and resolve problems. Develop process documentation.Design, build, and maintain a customer health scorecard through customer data, VoC efforts, customer needs, and internal data from various teams throughout CrowdStrike.Directly contribute to the Customer Experience business strategy by designing and implementing innovative cross organizational technical processes and workflows within the Gainsight tech stack.Develop a keen understanding of the organization\'s sources of risk, as well as positive trends, and effectively report on both.Collaborate with senior leaders on the design of Gainsight-driven business rules that analyze customer data and trigger actions for the Customer Success team to proactively engage with customers.Manage platform configurations as well as the implementation of new solutions, including requirement gathering, design, testing, training, successful roll out and continuous improvements within Gainsight.Make recommendations to improve effectiveness and efficiencies through development and adoption of best practices and standardized procedures as well as "outside of the box" thinking.Monitor system performance, data integrity and user activity to make recommendations and deploy continuous improvements.What You\xe2\x80\x99ll Need:Bachelor\'s degree (technical degree preferred).The ideal candidate has 7years+ total experience, 2+ years of Gainsight NXT administrative experience, (Gainsight Level 3 Administrator Certification preferred)2+ years of experience implementing, configuring and administering SaaS business systems for a software company, with at least 2 years of Salesforce experience.Proven ability to work cross-functionally, to understand business requests/requirements and translate them into Gainsight system perspectives and effective optimal use of applications.Previous experience configuring key data objects in Gainsight, including MDA tables and fieldsDetail-oriented, organized, self-motivated, hard working, and a great team player with excellent interpersonal skills.Excellence in providing end user support and training; ability to create technical documentation accessible to all audiencesPassion for creating a frictionless end user experience.Proven ability to work creatively and analytically in a problem-solving scenarioStrong knowledge and understanding of the Salesforce.com platform, eco-system and best-practicesSelf-starter, demonstrating leadership of owned projectsPrevious customer success ops, sales ops or business process experience is transferable#LI-SM1#LI-VG1#LI-RemoteBenefits of Working at CrowdStrike:Remote-first cultureMarket leader in compensation and equity awards with option to participate in ESPP in eligible countriesCompetitive vacation and flexible working arrangementsPhysical and mental wellness programsPaid parental leave, including adoptionA variety of professional development and mentorship opportunitiesAccess to CrowdStrike University, LinkedIn Learning and JhannaOffices with stocked kitchens when you need to fuel innovation and collaborationBirthday time-off in your local countryWork with people who are passionate in our mission and Great Place to Work certified across the globeWe are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact \xe2\x80\x8b, for further assistance.

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