Job Description

Position is for a Functional Support Professional, preferably with support background in Oracle Cloud Financial Applications.
Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional issues. The focus of this position is to provide Customer Service on a L1 Functional level and to help customer drive to a solution. Job Responsibilities:
The main role of a Support engineer is to troubleshoot and resolve L1 Functional problems. The key skills put to use on a daily basis are - high level of Functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.

Education & Experience:
BE, BTech, MCA , CA or equivalent preferred. Other qualifications with adequate experience may be considered. 2+ years relevant working experience ##Functional/Technical Knowledge & Skills:
Must have good understanding of the following Oracle Cloud Financials version 12+ capabilities:
We are looking for a Functional person who has real-time hands-on functional/product and/or technical experience; and/or worked with L1 level support; and/or having equivalent knowledge. We expect candidate to have:
1. Strong Financials business processes knowledge and concepts.
2. Implementation/Support experience on Cloud Financial Modules like GL, AP, AR, FA, IBY, PA, CST, ZX and PSA.
Candidate must have hands on experience minimum in any of the following 5 modules - Cloud Financial Modules like GL, AP, AR, FA, IBY, PA, CST, ZX and PSA.
3. Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Cloud Financials.
4. Technically good Skills in SQL, OTBI/ BIP/FRS reports, FBDI, ADFDI, BPM workflows.
5. Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Cloud Financials.
6. Strong problem solving skills.
7. Strong Customer interactions and service orientation so you can understand customer\xe2\x80\x99s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.
8. Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.
9. Strong team player so you leverage each other\xe2\x80\x99s strengths. You will be engaged in collaboration with peers within/across the teams often.
10. Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features \xe2\x80\x93 and use this learning to deliver value to customers on a daily basis.
11. High flexibility so you remain agile in a fast changing business and organizational environment.
12. Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities. # Personal Attributes:
1. Self driven and result oriented
2. Strong problem solving/analytical skills
3. Strong customer support and relation skills
4. Effective communication (verbal and written)
5. Focus on relationships (internal and external)
6. Strong willingness to learn new things and share them with others
7. Influencing/negotiating
8. Team player
9. Customer focused
10. Confident and decisive
11. Values Expertise (maintaining professional expertise in own discipline)
12. Enthusiasm
13. Flexibility
14. Organizational skills
15. Values and enjoys coaching/knowledge transfer ability
16. Values and enjoys teaching technical courses