Job Description

JOB DESCRIPTION

The Fund Servicing Manager will be responsible for oversight of day to day operation of a team within Investment Operations responsible trade booking, settlement, cash & positions and market value reconciliations, break research and resolution, credit facilities life cycle management and client issue management

Job Summary


As a Fund servicing manager - Vice President you will overall responsibility for the Client Satisfaction for completeness, accuracy and timeliness of booking Bank Loans transactions work with the ED & MD to develop goals for the team and ensure they are reached, Oversight of day to day operation of a team within Investment Operations responsible trade booking, settlement, cash & positions and market value reconciliations, break research and resolution, credit facilities life cycle management and client issue management

Job Responsibilities

• Overall responsibility for the Client Satisfaction for completeness, accuracy and timeliness of booking Bank Loans transactions
• Work with the ED & MD to develop goals for the team and ensure they are reached
• Oversight of day to day operation of a team within Investment Operations responsible trade booking, settlement, cash & positions and market value reconciliations, break research and resolution, credit facilities life cycle management and client issue management
• Overall responsibility for the Client Satisfaction for completeness, accuracy and timeliness of booking Bank Loans transactions
• Work with the ED & MD to develop goals for the team and ensure they are reached, Review daily/monthly work process for team members, including daily and monthly checklists and see that all tasks are completed
• Ensuring that all staff are aware of daily tasks and deadlines are met, Streamline team processes when needed
• Effectively communicating instructions from VP to team, Timely escalation of any potential issues to ED & MD
• Assist in determining feasibility of new products and services, Ensures deliverables are met / Signs off on new business and Service level agreements (SLA)
• Ensure Controls are adhered to and refreshed quarterly, Implementation of new funds to be on-boarded & Cross team training.
• Regular group meetings with the Group Managers to ensure constant communication and feedback about the overall Bank Loans operations performance
• Communicate with other areas in JPM Fund Services Client Service, Product, Sales, Portfolio Accounting, Technology
• Responsible for ensuring a standardized and efficient process, Participate in the development of goals and execution of strategies within the department.
• Complete understanding of the NAV delivery process
• Ability to interface with management and clients
• Demonstrate ability to proactively identify issues and implement solutions.
• Strong organizational skills, concern for quality & accuracy and working to strict deadlines
• Excellent interpersonal skills, customer service orientation

Required qualifications, capabilities and skills

• A Bachelors Degree or equivalent experience is preferred with typically 5 or more years experience in operations or related function
• A minimum of 4 years management experience, Third level finance related study or accounting qualification is desirable
• Detailed working knowledge of financial data providers such as Bloomberg, Financial Times Interactive Data, MarkIt Partners
• Strong knowledge of all investment types, Experience with implementing process improvement methodology and/or demonstrated experience with efficiency improvement
• Ability to effectively communicate with internal and external clients, Ability to motivate staff and provide feedback when needed. Attention for detail, processes and deadline orientated


ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.



We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.







ABOUT THE TEAM


The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.



Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.