Job Description

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As a Fund Servicing Specialist, you\'ll be responsible for delivering transfer agency operations, processing, resolving inquiries, and serving as the contact for escalations.

Responsibilities:

• Process and validate tasks and investigate/resolve breaks in accordance with the established work practices and procedures
• Work with various internal transfer agency teams such as fund implementation group, trade processing, settlements, cash processing & account opening to process transactions and resolve any exceptions in a timely manner
• Respond to and resolve client inquiries in a timely manner
• Strong understanding of Risk Management with ability to manage issues and exceptions above materiality thresholds for resolution
• Ensure all day-to-day queries are handled within required timelines and escalate issues as necessary
• Attend and drive internal onshore partner meetings, usually via conference call, to ensure needs and expectations are consistently met or exceeded; ensure resolution of follow up items
• Active involvement in projects within the team

This role requires a wide variety of strengths and capabilities, including:

• Subject matter expertise in Transfer agency, reconciliation, trades & settlements, KYC/AML or strong financial markets product knowledge
• Strong analytical and problem solving skills, including taking the initiative to drive change and enhance controls
• Self-starter and ability to learn quickly
• Strong oral and written communication and presentation skills, including the ability to communicate strategic messages clearly and consistently with the team, making linkages to individual goals and accomplishments
• Strong relationship management and partnership with a large array of constituents; ability to manage by influence to promote change
• Leadership with proven ability to manage by influence to promote change
• Proactive in identifying and escalating issues
• Bachelor\'s degree or equivalent, preferred

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team:

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world\'s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients\' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

JPMorgan Chase