About BNP Paribas India Solutions: Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Unions leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions. About BNP Paribas Group: BNP Paribas is the European Unions leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Groups commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability Commitment to Diversity and Inclusion At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. About Business line/Function: For 150 years, BNP Paribas Wealth Management has been committed to protecting clients wealth, developing it, and eventually passing it on to their loved ones. We deliver tailor-made experience, with outstanding attention to detail and expertise from precise local knowledge to the global know-how that we access from the Group. Our goal is to create a new wealth management experience fit for a world where digital interactions have come to enhance human ones. Wealth Management Investment Solution Hub (WMIS Hub) provides a global IT solution for BNP Paribas Wealth Management where we develop, maintain and evolve IT applications which fits to the specific needs of BNP Paribas Wealth Management business users. Job Title: Functional Support Date: 23/01/2024 Department: IT Location: Chennai/Bangalore Business Line / Function: Wealth Management Reports to: (Direct) NA Grade: (if applicable) IT Manager (Functional) NA Number of Direct Reports: 18-20 Directorship / Registration: NA

POSITION PURPOSE

Part of BNPP Wealth Management, the candidate will be in charge of a team responsible for all production services (SDM).. Responsibilities

DIRECT RESPONSIBILITIES

• Budget & resource capacity Management
• Team Management (organization, backup plan, recruitment, skill management, training..)

TEAM RESPONSIBILITIES

His team responsibilities are as below :

• Major Incident Management & Crisis Management (Prod & Non-Prod)
• Problem Management
• Change & Release Management
• FinOps & Capacity Management
• Obsolescence Management
• IT Continuity Coordination
• Server Inventory Management (CMDB)
• Service Management (stakeholder management)
• Production Audits
• Continuous Service Improvements
• Enforcement of bank production policies, procedures & guidelines

TECHNICAL & BEHAVIORAL COMPETENCIES

Mandatory skills and behavior competencies

• Team management skills
• Client focus & stakeholder management
• Strong critical thinker with problem solving aptitude.
• Good presentation and communication skills
• Good understanding of application architecture & batch processing
• Ability to work in an international environment with European teams
• ITIL Certification

Good to have

• Dual experience in IT-Development and IT-Production areas
• Basic Infrastructure knowledge
• DevOps practices / CICD tools

SPECIFIC QUALIFICATIONS (IF REQUIRED)

Qualification & Experience:

• Total 10+ years of IT experience
• 5+ years experience in IT Production
• 2+ years experience as Manager

Skills Referential Behavioural Skills: (Please select up to 4 skills) Client focused Active listening Communication skills - oral & written Choose an item. Transversal Skills: (Please select up to 5 skills) Ability to develop others & improve their skills Ability to set up relevant performance indicators Ability to develop and adapt a process Choose an item. Choose an item. Education Level: Bachelor Degree or equivalent Experience Level At least 10 years Other/Specific Qualifications (if required)