Job Description

Role DescriptionThe Functional Lead - DGRSE (Data Governance, Risk and Service Escalation) drives committed outcomes, accountability, and visibility across operations. The role ensures they have defined KPIs, associated targets and ongoing monitoring with deep dive data analysis where appropriate.Key ResponsibilitiesSupport the wider DGRSE leadership team in driving and supervising progress against the DSOs by providing business insight & analysis for the key critical metrics. Ensure the DSO dashboard is updated monthly with the performance scores and commentary.Ownership of the Service Escalation performance framework, handling committed outcomes, performance, viability and tracking of all SE related KPIs. Driving the monthly review meetings with the SE LT, identifying the gaps in monthly KPI performance and supervise the path to green plan.Working closely with key partners to keep them updated of committed KPI performance, provide support and analysis on critical metrics where needed, agree any new or updated KPIs as needed. Identify analysis requirements (operational and performance data, voice of the customer, etc.) to (a) understand the drivers of customer experience and (b) recommend potential improvements.Work closely with the PE wider team (DBQA & Reporting, Analytics Capabilities & Practices) to specify reporting, dashboards and associated required as needed to support DGRSE. Partner with COO Business Operations leads to facilitate the flow of information regarding Performance, Events, Activities and Deliverables.PE Risk Champion responsibilities include: 1. Establish first line risk processes within the Division for risk identification and assessment to support risk-based decisions, 2. Perform reviews of areas of emerging risk and potential control gaps to identify issues for the business to remediate; document and share analysis with business collaborators entering issues and action plans, 3. Make recommendations to improve the quality of the first level control device and ensure the implementation of these recommendations in a timely manner.Desired Knowledge and Skills:Candidate must possess at least a Bachelor's/College Degree or, any similar field!Strong organisation and facilitation skills along with the ability to handle a wide network of partners, and the ability influence and establish relationships. Familiarity with analytics, defining KPI/Metric measurements, data analysis and visualization. Ability to work proactively, with strong interpersonal skills across all levels of staff.Must be self-motivated, resourceful, multifaceted (able to respond to changing priorities) and able to work with minimal direction within a wider team across locations. Understanding of D&A Customer Operations and DGRSE a benefit.Excellent verbal and written communication skills. Strong Microsoft office knowledge (excel, PowerPoint). Should be flexible to work in UK/US hours as and when required!As a global business, LSEG relies on diversity of culture and thought to deliver on our goals. Therefore we seek hardworking, qualified employees in all our operations around the world\xe2\x88\x92regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. LSEG is proud to be an Equal Employment Opportunity/Affirmative Action Employer.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyones race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what its used for, and how its obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

London Stock Exchange Group