Job Description

Overview:As a Key Account Manager, you will play a pivotal role in nurturing and expanding relationships with our key clients. You will be responsible for managing a portfolio of high-value accounts, ensuring client satisfaction, and driving revenue growth. Your strategic insights and excellent communication skills will be essential in understanding client needs, identifying opportunities, and delivering tailored solutions.Responsibilities :Client Relationship Management:- Build and maintain strong, long-lasting relationships with key clients.- Serve as the primary point of contact for all account-related matters.- Understand client objectives, challenges, and preferences to anticipate needs and provide proactive support.Account Growth and Retention:- Develop account growth strategies and action plans to expand business opportunities.- Identify upsell and cross-sell opportunities within existing accounts.- Monitor account health and take proactive measures to mitigate risks and ensure retention.Strategic Planning:- Collaborate with internal teams to develop comprehensive account plans aligned with client objectives.- Analyze market trends, competitor activities, and industry developments to identify growth opportunities.- Provide strategic recommendations to clients based on industry insights and best practices.Solution Delivery :- Work closely with the sales and product teams to understand product offerings and tailor solutions to meet client needs.- Coordinate with cross-functional teams to ensure seamless delivery of products and services.- Serve as a trusted advisor to clients, offering strategic guidance and innovative solutions.Performance Tracking and Reporting:- Monitor key performance indicators (KPIs) and metrics to track account performance.- Prepare regular reports and presentations to communicate progress, achievements, and areas for improvement.- Conduct periodic business reviews with clients to assess satisfaction levels and identify opportunities for improvement.Qualifications:- Bachelor\'s degree in business administration, marketing, or a related field. MBA preferred.- Four years of demonstrated success in key account management or sales roles, preferably in a B2B environment.- Strong interpersonal skills with the ability to build rapport and communicate effectively with clients at all levels.- Strategic mindset with the ability to analyze data, identify trends, and develop actionable insights.- Excellent negotiation and persuasion skills with a track record of achieving sales targets.- Self-motivated with a proactive approach to problem-solving and decision-making.- Proficiency in CRM software and Microsoft Office Suite. (ref:updazz.com)

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