Job Description

About the Opportunity Job Type: Fixed Term Contractor Contract duration : 7 months. Application Deadline: 31 August 2023 Title: FTC :Associate- Retail Operations Department: Retail Operations Location: Gurgaon/Noida Reports To: Team Leader/Assistant Manager Level : 1 We\'re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this By working together - and supporting each other - all over the world. So, join our team and feel like you\'re part of something bigger. Department Description Retail Operations India handles requests from Fidelity\'s Retail, Wholesale, Funds Network, Continental Europe and some Asian customers. The team receives sorts and processes a variety of customer instructions across product groups. The teams participate in several customer feedback loops, identifying and driving improvements to processes and client experience. The goal for the team is: To provide excellent customer service and represent Fidelity as a premium service provider To help retain existing customers and attract new assets by handling client requests in a professional, timely and effective manner To work as a virtual team with the Customer Operations group in the UK. To work closely with internal colleagues - Marketing, Sales, UK Operations, Customer Services, BRC and Financial Controls to ensure timely resolution of all client issues and give regular feedback To monitor, control and improve service standards Purpose of your role The purpose of your role is to work on client\'s instructions and documentations, accordingly, update and maintain client records on Fidelity systems. Key Responsibilities To process work within agreed service level and to the required quality levels. Maintain MI Liaise with other departments across Retail operations Develop an understanding of Fidelity\'s products and businesses as well as the internal and external clients To gain regulatory knowledge and ensure knowledge is maintained To keep supervisor informed of work in progress and escalate any possible issues which will impact on the timeframe to complete To ensure knowledge of procedures are kept up to date, and any new procedures implemented. To identify risks in the team proactively and drive forward ideas to mitigate these risks. Experience and Qualifications Required Minimum qualification required is a Graduate. Strong attention to detail and excellent communication skills. Good spoken and written English language skills required Self - motivated and flexible with the ability to work as an effective part of a team Proactive approach to problem solving and service improvement Self-disciplined Work towards achieving the relevant competency model for the role. Flexible to handle any ad-hoc business requirement and working in UK Retail and CE shifts. Good keyboard skills and PC literate Microsoft Word and Excel. Ability to plan and organise when faced with multiple tasks Feel rewarded For starters, we\'ll offer you a comprehensive benefits package. We\'ll value your wellbeing and support your development. And we\'ll be as flexible as we can about where and when you work - finding a balance that works for all of us. It\'s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

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