ABkps Outsourcing Pvt LtdFRONTDESK AND SUPPORTJob Title : FRONT DESK AGENT For U.S. Based Hotels (Onsite Position)-->Job Duties and Responsibilities- check in/check out.- Coordinating with the ground staff of the Hotel.- Answer and address incoming phone calls in a timely and polite manner- Clearly determine the purpose of the call. Efficiently manage multiple phone calls.- Deal with queries and provide correct information- Take reservations- Handle modifications or cancellations of existing reservations- Handle and resolve guest complaints- Be able to answer any questions relevant to a guest's reservation, hotel amenities, drivingdirections, area information, billing questions, etc.-Take and deliver messages accurately and completely.-->Qualifications- High school diploma- knowledge of administrative and clerical procedures- knowledge of computers and relevant software applications- knowledge of customer service principles and practices- Be able to work overnightSkills- Strong Verbal and Written communication skills (English)- Attentive listener- Professional personal presentation- Customer service oriented- Organized- Stress tolerance- Show Initiative- Problem solverAvailable shifts: (7:30AM -3:30PM, 3:30PM - 11:30PM & 11:30PM - 7:30AM)(6 days working a week, rotational week off)"Candidate should be flexible to do any given shift"Location : SuratSalary : 15,000-25,000Freshers are can apply.Salary is no bar for right candidateJob Types: Full-time, Permanent, FresherPay: \xe2\x82\xb918,000.00 - \xe2\x82\xb925,000.00 per monthSchedule:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Rotational shift

Supplemental pay types:

• Overtime pay
• Shift allowance

Education:

• Bachelor's (Required)

Experience:

• total work: 1 year (Preferred)

Language:

• English (Required)