ABkps Outsourcing Pvt Ltd FRONTDESK AND SUPPORT Job Title : FRONT DESK AGENT For U.S. Based Hotels (Onsite Position)-->Job Duties and Responsibilities - check in/check out. - Coordinating with the ground staff of the Hotel. - Answer and address incoming phone calls in a timely and polite manner - Clearly determine the purpose of the call. Efficiently manage multiple phone calls. - Deal with queries and provide correct information - Take reservations - Handle modifications or cancellations of existing reservations - Handle and resolve guest complaints - Be able to answer any questions relevant to a guest\'s reservation, hotel amenities, driving directions, area information, billing questions, etc. -Take and deliver messages accurately and completely. -->Qualifications - High school diploma - knowledge of administrative and clerical procedures - knowledge of computers and relevant software applications - knowledge of customer service principles and practices - Be able to work overnight Skills - Strong Verbal and Written communication skills (English) - Attentive listener - Professional personal presentation - Customer service oriented - Organized - Stress tolerance - Show Initiative - Problem solver Available shifts: (7:30AM -3:30PM, 3:30PM - 11:30PM & 11:30PM - 7:30AM)(6 days working a week, rotational week off)"Candidate should be flexible to do any given shift"Location : SuratSalary : 15,000-25,000Freshers are can apply.Salary is no bar for right candidate Job Types: Full-time, Permanent, Fresher Pay: \xe2\x82\xb918,000.00 - \xe2\x82\xb925,000.00 per month Schedule:
Day shift
Evening shift
Morning shift
Night shift
Rotational shift
Supplemental pay types:
Overtime pay
Shift allowance
Education:
Bachelor\'s (Required)
Experience:
total work: 1 year (Preferred)
Language:
English (Required)
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