Job Description

Front Office Trainee

Job Title:

Front Office Trainee

Department:

Front Office/Reception

Reports To:

Front Office Supervisor/Manager

Job Summary:

The Front Office Trainee is responsible for learning and assisting in the daily operations of the front desk, including guest check-in and check-out, handling inquiries, and providing excellent customer service. This role provides hands-on training to develop skills in hospitality, communication, and front office operations.

Key Responsibilities:

Greet guests warmly and assist with check-in and check-out procedures. Learn to handle reservations, cancellations, and modifications. Answer phone calls, emails, and guest inquiries professionally. Assist in processing payments and maintaining accurate billing records. Provide information about hotel services, amenities, and local attractions. Learn and use the property management system (PMS) for daily tasks. Handle guest complaints or requests and escalate issues to supervisors when needed. Coordinate with housekeeping and other departments for smooth operations. Ensure the front desk area is clean, organized, and presentable. Maintain proper records and reports as per front office procedures.

Qualifications & Skills:

No prior experience required; training will be provided. High school diploma or equivalent is a plus. Strong communication and interpersonal skills. Good problem-solving abilities and attention to detail. Ability to multitask and work efficiently under pressure. Basic computer skills and familiarity with office software. Professional appearance and a customer-friendly attitude. Willingness to work flexible shifts, including weekends and holidays.

Work Conditions:

May require standing for long periods. Interaction with guests from diverse backgrounds. Shift-based work, including weekends and evenings.
Would you like this tailored to a specific industry, such as hospitality or corporate offices?

Job Type: Full-time

Pay: ?5,085.47 - ?6,520.12 per month

Benefits:

Food provided Health insurance Paid sick time Provident Fund
Schedule:

Day shift Morning shift Rotational shift
Work Location: In person