Job Description

Job Summary:

Hotel Miramar in Daman is seeking a dynamic and personable Front Office Supervisor to join our team. The ideal candidate will have a passion for hospitality, excellent communication skills, and a commitment to providing top-notch guest services. As a Front Office Supervisor, you will be the face of our hotel, ensuring a memorable experience for our guests from check-in to check-out. Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition.

Essential Duties and Responsibilities

• Reports directly to and communicates with the Duty Manager on all pertinent matters affecting guest service and hotel operations.
• Provides functional assistance and direction to all departments.
• Cooperates, coordinates, and communicates with other hotel departments as required.
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
• Responds to guest needs and resolves related problems
• Supervises and directs Reception and Reservations personnel.
• Supports and assists Front Office personnel and all departments at peak periods.
• Assists Guest Relations in greeting, rooming, and sending off VIP guests.
• Monitors appropriate standards of conduct, uniform, hygiene, and staff appearance.
• Provide input for Front Office meetings.
• Promotes inter-hotel sales and in-house facilities.
• Checks billing instructions and monitors guest credit
• Analyses and approves discounts and rebates.
• Analyses the rate variance report to ensure room revenue control
• Process payments, handle cash, and manage billing operations accurately in PMS Software (IDS).
• Ensures front-line staff complies with FIT marketing techniques and maximizes sales.
• Handle reservations, cancellations, and modifications efficiently while optimizing room occupancy.
• Provide guests with information about hotel services, amenities, and local attractions. Address and resolve guest inquiries and complaints promptly and professionally.
• Manage phone calls, emails, and correspondence. Maintain accurate records of guest information and transactions.
• Adhere to all hotel policies, procedures, and regulations, ensuring compliance with health and safety standards.

Requirements:

• A degree or diploma in hospitality management or a related field is a plus.
• Previous experience in a front desk or customer service role, preferably in the hospitality industry with a minimum experience of 4 to 5 years.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using hotel management software and MS Office Suite.
• Ability to handle high-pressure situations with a calm and professional attitude.
• Detail-oriented with strong problem-solving skills.
• Flexibility to work various shifts, including weekends and holidays.

Please send your updated CV/Resume to hr1@hotelmiramar.in or WhatsApp at +918141302711/7719870359

Job Types: Full-time, Permanent

Pay: ?16,000.00 - ?20,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Rotational shift
• Weekend availability

Supplemental Pay:

• Overtime pay
• Yearly bonus

Ability to commute/relocate:

• Daman, Daman and Diu: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How many years of experience you have with IDS Software?
• Are you comfortable with the Rotational Night Shift?

Education:

• Bachelor's (Preferred)

Experience:

• total work: 3 years (Required)

Work Location: In person

Application Deadline: 28/11/2024
Expected Start Date: 01/12/2024