Job Description

Qi Spine clinics transform and improve the lives of hundreds of patients suffering from back and neck pain across the country every day. QI Spine clinic is Indias 1st chain of medical centers for the accurate diagnosis and non-surgical treatment of back and neck pain, in both chronic and severe cases. Founded in 2011, we now have 21 clinics across 4 cities (Mumbai, Delhi, Pune, and Bangalore). With over 200 spine specialists, and an expert orthopedic panel comprising of Indias leading spine surgeons, we are the worlds largest team of medical professionals dedicated to understanding, researching, diagnosing and treating spinal disorders. The medical team at QI Spine clinic is required to undergo a specialized training, devised by a senior team of Drs and surgeons to recognize and treat over 100 different types of back pain.

QI Spine clinic today has a success record of 91% in treating even the most severe conditions. We have delivered complete non-surgical recovery to over 10000 patients, who had been prescribed surgery. Our greatest win is the use of technology to eliminate the blind spot in the detection of the cause of back pain. QI has thus, sparked a knowledge based, positive health revolution in India.

Job Responsibility:

• Daily coordination with consultant / clinic head basis of the treatment advised by them.
• Helps patient to understand the value of treatment (Convincing patient to commit to treatment)
• Explain the tariff of the respective procedures/investigations to patients in detail.
• Maintain counselor reports daily (Advice, Conversion and Patient-wise data).
• Coordinating with finance department (Invoices, Getting Discount Approval and Billing).
• Establishing a tone of empathy that helps to resolve any patient complaints or conflicts.
• Follow up with patients at all stages.
• Doctor for life - Responsible for long term relationship management with the patient.
• Good at explaining our treatment plans
• Responsible for day to day operations & overall financial performance of the clinic.

Competency:

• Communication Skills
• Empathy
• Good listener
• Convincing Skills
• Multi-tasking
• Ownership/Accountability

Qualifications & Skills:

• Any HSC/Graduate
• Must know Microsoft Excel
• Must be able to work under stress
• Software Efficiency

Shift Timing:

7::30 AM to 3:30 PM, 10AM to 6PM and 12 Noon to 8:00 PM, (should be flexible with both the shifts)

Expertia AI Technologies