Job Description

Job Summary

As a member of the front office team at

Hotel GSR, Tumkur

, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive and memorable experience from check-in to check-out. Your role will involve a range of responsibilities including guest interactions, administrative tasks, and maintaining the smooth operation of the front desk.

Key Responsibilities

Guest Services & Check-in/Check-out

Welcome guests warmly and provide prompt assistance. Manage guest check-ins and check-outs efficiently. Address guest inquiries, concerns, and special requests professionally.

Reservations & Front Desk Operations

Handle room bookings through phone, email, or online platforms. Maintain guest records and update reservation details. Process payments, invoices, and billing transactions.

Concierge & Customer Assistance

Provide guests with local information (transportation, restaurants, attractions). Arrange for taxis, tours, and other guest services as required. Assist in resolving guest complaints to ensure satisfaction.

Coordination & Administration

Communicate with housekeeping for room readiness and special requests. Coordinate with other departments to ensure smooth hotel operations. Maintain front desk reports, logs, and necessary documentation.

Required Skills & Qualifications

Bachelor's degree or diploma in Hotel Management / Hospitality (optional). Previous experience in front office or customer service roles in hotels. Proficiency in hotel management software (e.g., Opera, IDS, or similar). Strong communication and interpersonal skills. Ability to handle multitasking and work under pressure. Fluent in Kannada, English, Hindi.

Benefits

Competitive Salary & incentives.

Meals (if applicable)

Employee discounts & training opportunities

Career growth within the hospitality industry

How to Apply

Interested candidates can send their resume to or contact us at

9148497071

.

Job Type: Full-time

Pay: ?15,000.00 - ?18,000.00 per month

Experience:

total work: 1 year (Preferred)
Work Location: In person