Job Description

Position : Receptionist

Location : Hotel Stay Inn, Secunderabad

Hotel Type : Corporate, 34-room hotel

Job Type : Full-Time, Rotational Shifts

Shifts : Morning (7 am to 3 pm), Afternoon (3 pm to 10 pm), Night (10 pm to 7 am)

Experience Level : Freshers

About Us: Hotel Stay Inn is a well-established corporate hotel located in the heart of Secunderabad. With 34 elegantly appointed rooms, we cater to business travelers and corporate guests seeking exceptional comfort and personalized service. We are currently seeking young, enthusiastic, and skilled individuals to join our team as a Receptionist.

Job Responsibilities: As a Receptionist at Hotel Stay Inn, you will play a crucial role in providing excellent guest experiences from the moment they arrive. Your primary responsibilities will include:

1. Greeting and Welcoming Guests: Provide a warm and friendly welcome to all guests, ensuring they feel valued and comfortable upon their arrival.

2. Check-In and Check-Out: Efficiently manage the check-in and check-out process, verifying reservations, collecting payments, and ensuring accurate billing.

3. Guest Services: Attend to guest inquiries, requests, and complaints promptly and professionally, striving to exceed guest expectations.

4. Communication: Maintain clear and effective communication with guests, colleagues, and other hotel departments to ensure seamless operations.

5. Phone and Email Handling: Answer incoming calls and respond to emails in a courteous and timely manner, providing accurate information and assistance.

6. Reservations: Assist in making and modifying room reservations, ensuring accuracy and adherence to hotel policies.

7. Cash Handling: Handle cash transactions and maintain a balanced cash drawer, following hotel procedures.

8. Concierge Services: Provide recommendations and assistance to guests regarding local attractions, dining options, and transportation.

9. Security Awareness: Monitor the lobby area and ensure the safety and security of guests and their belongings.

Qualifications and Skills:

• Strong verbal and written communication skills in both English and Hindi.
• Exceptional interpersonal skills and a friendly demeanor.
• Basic computer skills, including proficiency in using hotel management software and Microsoft Office.
• Ability to remain calm under pressure and handle challenging situations with professionalism.
• Attention to detail and excellent organizational skills.
• Prior customer service experience, while not mandatory, would be an advantage.
• Freshers are welcome to apply.

Work Environment: Working as a Receptionist at Hotel Stay Inn offers a dynamic and vibrant environment. You will have the opportunity to interact with a diverse group of guests, build valuable customer service skills, and contribute to creating memorable stays for our visitors.

Minimum Qualification preferred is Bachelors (degree).

For any queries please call us at 9440804341.

Job Types: Full-time, Fresher

Pay: ?16,000.00 - ?22,000.00 per month

Benefits:

• Flexible schedule
• Leave encashment

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay

Education:

• Bachelor's (Preferred)

Language:

• English (Required)
• Hindi (Preferred)
• Telugu (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)