Job Description

A front office job typically refers to a role in the administrative or customer-facing department of an organization, such as Manufacturing or corporate office. Here is a general job description for a front office role:

Key Responsibilities

1. Reception and Greeting: Welcome guests, clients, or patients, and provide them with a positive first impression of the organization.

2. Communication: Answer phone calls, respond to emails, and handle other forms of communication in a professional and courteous manner.

3. Check-in/Check-out: Process arrivals and departures, handle room assignments, and ensure accurate billing and payment processing.

4. Information Provision: Provide information about the organization, its services, and local amenities to guests.

5. Problem-solving: Handle customer complaints, resolve issues promptly, and escalate problems to management when necessary.

6. Administrative Tasks: Perform various administrative duties, such as data entry, filing, and record-keeping.

7. Cash Handling: Manage cash, credit card transactions, and other forms of payment.

Skills and Qualifications

1. Excellent Communication Skills: Verbal and written communication skills are essential for interacting with guests, clients, or patients.

2. Customer Service Skills: Provide exceptional customer service, ensuring a positive experience for Employees, guests, clients.

3. Organizational Skills: Ability to multitask, prioritize tasks, and maintain a clean and organized workspace.

4. Basic Computer Skills: Proficiency in using software applications, such as property management systems, Microsoft Office, and Google Suite.

5. Time Management: Ability to work efficiently and manage time effectively to meet deadlines.

6. Teamwork: Collaborate with other departments and team members to ensure seamless operations.

Education and Experience

1. High School/Graduate Diploma or Post Graduate

2. Previous Experience: Prior experience in a customer-facing role, such as hospitality, healthcare, or retail, is often preferred.

3. Certifications or Training: Relevant certifications, such as hospitality or customer service training, can be advantageous.

Work Environment

1. Front Desk or Reception Area: Typically work at a front desk or reception area, greeting guests, clients, or patients.

2. Office Environment: May work in an office environment, performing administrative tasks and communicating with colleagues.

3. Shift Work: May be required to work varying shifts, including evenings, weekends, and holidays.

Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?25,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person