Front Office Receptionist
Year Kottayam, Kerala, India
Job Description
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Responsibilities and essential job functions include but are not limited to the following:
- Master the technical skills of the Front Desk Operations
- Learn the tasks and responsibilities of the Reception
- Maintain high standards of teamwork with the Front Office Team
- Possess an upbeat personality with a desire to deliver outstanding customer service to our guests.
- Maintains a high level of professional appearance and demeanor.
- Maintain the highest level of confidentiality in all areas.
- Demonstrate the ability to multi-task, be detail-oriented, and be able to problem-solve, to effectively deal with internal and external customers.
- Handle and resolve guest complaints professionally and courteously, through effective listening and clarifying issues raised by guests.
- Demonstrate good communication skills and convey information and ideas.
- Ability to perform basic math, and understand financial information.
- Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property..
- Review weekly group reservations for pick-up and cut-off dates.
- Provides excellence in guest service and monitors guest satisfaction and makes corrections in areas of opportunity and follows up with all staff members creating a culture of service excellence.
- Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis.
- Uses persuasive selling techniques to sell rooms and promote all marketing programs.
- Oversee and operate all front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, cash control, and deposits, proficiently processing reservations and credit cards. Operate phone system, TDD equipment. Operate basic office equipment.
- Understands, communicates and updates, hotel policies relating to cancelation, extended stay, room types and rates, late check-outs, early arrivals, and special requests.
- Responsible for key control. Issues and receives both room keys and master keys.
- Process all lost and found items according to policy..
- Participates in and supports a positive, enjoyable work environment.
- Holds an understanding of hotel products and services (i.e., food and beverage, recreation)
- Performs other duties as assigned.
- Hospitality Graduates with experience.
- Knowledge of ID\xe2\x80\x99s would be of advantage
- Read, write, and speak English fluently
- Analytical skills
- Good interpersonal and communication skills
- Leadership/People management skills
- Food provided
- Night shift
- Rotational shift
- Performance bonus
- Yearly bonus
- total work: 1 year (Preferred)
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Job Detail
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Job IdJD3300628
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKottayam, Kerala, India
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EducationNot mentioned
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ExperienceYear