Job Description

• Welcome guests upon arrival and provide a warm and friendly check-in experience.
• Handle guest inquiries, complaints, and requests promptly and professionally.
• Assist guests with information about the property, amenities, and local attractions.
• Manage room reservations, cancellations, and modifications efficiently.
• Ensure accurate registration of guests, and handle check-in and check-out procedures.
• Collect payments, verify billing, and handle cash and credit transactions securely.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.
• Answer phone calls, emails, and other communication channels promptly.
• Provide clear information about hotel policies, services, and facilities.
• Maintain an accurate and updated log of daily activities, guest information, and occupancy status.
• Prepare reports and summaries as required by the management.
• Build rapport with guests to enhance their experience and encourage repeat visits.
• Monitor guest feedback and take appropriate action to resolve any issues.
• Work closely with other team members to ensure a seamless guest experience.
• Support the Front Office Manager in daily operations and report any discrepancies.

Job Types: Full-time, Permanent, Fresher

Pay: ?10,000.00 - ?15,000.00 per month

Benefits:

• Food provided
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Rotational shift
• Weekend availability

Supplemental Pay:

• Commission pay
• Performance bonus

Ability to commute/relocate:

• North Goa, Goa: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Secondary(10th Pass) (Required)

Experience:

• total work: 1 year (Preferred)

Expected Start Date: 18/10/2024